At a Glance
- Tasks: Be the go-to expert for Audiomovers products and support clients with technical insights.
- Company: Join Universal Music, the world's leading music company, in a dynamic team.
- Benefits: Inclusive culture, career growth, and opportunities to work with top industry professionals.
- Other info: Fast-paced environment with opportunities to attend industry events and workshops.
- Why this job: Combine your passion for music and technology while making a real impact.
- Qualifications: Experience in audio software and strong communication skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
Audiomovers is a small, fast-moving team within a global music organisation, building tools used daily by artists, engineers and studios around the world. We work on a rapid development cycle, bringing products, features and campaigns to market quickly, and iterating based on real-world use.
The team sits at the intersection of music, technology and culture, collaborating closely with product, engineering, artist relations and the wider Universal Music Group to deliver work that is both creatively strong and commercially effective.
The Product Specialist role will act as a key technical and product resource for Audiomovers, bridging the gap between product marketing, development, customer success, and sales.
The ideal candidate will have a good technical understanding of audio software and workflows, combined with a strong ability to troubleshoot and report any issues our customers encounter with our products. This includes answering technical tickets, updating user manuals and communicating product features to both technical and non-technical audiences. You will be comfortable leading live product demonstrations and onboarding high-value B2B clients.
You will be proactive and solutions-oriented, taking ownership of user feedback loops and ensuring customer insight directly influences future product roadmaps. While a technical background is the primary requirement, the ideal candidate will understand that product expertise must drive commercial success. They will focus on reducing customer churn, and increasing product adoption by delivering exceptional support, onboarding, and training experiences.
Audiomovers is a hands-on, fast-paced environment, and this role suits someone who thrives on solving technical challenges, engaging directly with users, and staying ahead of audio industry trends.
Ideally, the candidate will be able to demonstrate experience in audio engineering, audio software and an interest in technical product management.
Key Responsibilities
- Act as a primary technical expert for Audiomovers products across all customer touchpoints
- Deliver compelling live product demonstrations and technical walkthroughs for prospective and existing clients
- Create and maintain technical documentation, setup guides, and knowledge base articles
- Collaborate with engineering and product teams to translate customer feedback into actionable feature requests
- Support sales and success teams by answering technical queries during the buyer journey
- Support technical onboarding sessions for enterprise and high-value accounts to ensure seamless workflow integration
- Represent Audiomovers at industry tradeshows, events, and community workshops as a technical product ambassador
Skills and Experience RequiredMust have
- Proven experience and a strong foundation knowledge of all Audiomovers products (i.e. where our products are implemented and how they support the music production workflow)
- Deep practical knowledge of Digital Audio Workstations (DAWs), audio routing, networking protocols, and pro audio hardware
- Excellent written and verbal communication skills, with an ability to translate technical concepts for diverse audiences
- Strong troubleshooting abilities with a methodical, customer-first approach to problem-solving
Nice to have
- Professional experience in audio production, sound engineering, or music technology
- Experience and a keen interest in video production software
- Familiarity with the wider audio market including other remote collaboration tools and web-based audio streaming technologies
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Product Specialist – Kings Cross, London employer: Universal Music Group
Universal Music Group UK is an exceptional employer, offering a dynamic work culture that fosters innovation and creativity. With a strong focus on employee growth, you will have the opportunity to lead cutting-edge projects in data and AI while collaborating with global teams. The company values diversity and inclusion, ensuring a supportive environment where your contributions can make a meaningful impact in the music industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist – Kings Cross, London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Universal Music Group!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Universal Music Group would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Universal Music Group through your school's career services!
We think you need these skills to ace Product Specialist – Kings Cross, London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Specialist – Kings Cross, London, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Specialist – Kings Cross, London position at Universal Music Group. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Universal Music Group
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
