People Operations & Data Administrator

Music is Universal. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

About the role: The People Operations / HR Administrator is responsible for handling all workforce administration, ensuring all people/HR records are accurate and up to date, providing accurate accompanying paperwork, running data checks, answering queries in a timely manner and producing relevant reporting that drives efficiency across the team and supports improved decision-making. This role will work alongside our People Business Partners and Advisers and will be a key contributor to our People Operations, Data and Systems teams in the UK. Excellent communication, collaboration, attention to detail, discretion and customer service skills are essential for this role, as is a good knowledge of Workday.

A Day in the Life of a People Operations & Data Specialist:

• You will provide Workday support to the People, Inclusion and Culture team and to employees based in the UK, including managing large volumes of transactions, acting as the first point of contact for queries on Workday, ensuring a seamless handover of new starters from Talent Acquisition Operations, being responsible for the ServiceNow ticketing system, calculating holiday allowances, drafting and sending paperwork for contractual changes, working closely with the UK Payroll team, supporting the Annual Compensation Review process, serving as a subject matter expert, troubleshooting and resolving functional issues, creating and maintaining electronic file storage, and collaborating with the PIC team in the UK.

Support the wider People Operations, Data and Systems functions by performing audits for data accuracy and integrity of UK data, assisting in identifying and addressing opportunities for internal process improvement, supporting the People Systems team by testing new system configurations, and developing an understanding of the relationship between systems.

About You:

• Skills/Abilities: Understanding of the employee life cycle and HR business processes, strong time-management, organisational and interpersonal skills, excellent attention to detail, strong follow-through, analytical and problem-solving skills, ability to handle highly sensitive data with confidentiality, strong stakeholder-management skills, a team-oriented approach balanced with the ability to work independently, experience working in cross-functional groups, confidence to ask questions and seek opportunities for improvement, and ability to work effectively in a fast-paced environment.
• Experience: Experience of initiating Workday business processes covering the full employee life cycle, proficient in MS Office with strong Excel skills, and experience of using ticketing systems such as ServiceNow or similar.

Just So You Know: The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.