At a Glance
- Tasks: Support change management activities and coordinate training for a large-scale integration programme.
- Company: Join Universal Music, the world’s leading music company with a diverse and inclusive culture.
- Benefits: Enjoy competitive benefits including private medical insurance, pension scheme, and employee discounts.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the music industry while developing your career in a dynamic environment.
- Qualifications: 1-4 years in change management or project coordination; strong organisational skills required.
The predicted salary is between 55000 - 65000 £ per year.
Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company.
From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities.
We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.
If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email Universal Music Careers@umusic. com.
Role Overview
The Change Management Delivery Lead supports the delivery of Organisational Change Management (OCM) activities for this large-scale integration programme.
This is a hands‑on, delivery-focused role responsible for coordinating communications, training, stakeholder engagement, and business readiness activities.
Working under the guidance of the Senior Change Manager, this role ensures that OCM plans are executed effectively, stakeholders are engaged, and end users are prepared to adopt new systems, processes, and ways of working.
Key Responsibilities
- Change Delivery & Coordination
- Support execution of the OCM plan across the integration programme
- Maintain detailed change plans, trackers, and status updates
- Ensure alignment of change activities with programme milestones and timelines
- Stakeholder Engagement Support
- Maintain stakeholder lists and engagement trackers
- Support scheduling and coordination of stakeholder meetings, workshops, and forums
- Assist in managing change champion / super user networks
- Capture stakeholder feedback and elevate key themes or risks
- Communications Support
- Draft and format communication materials (emails, newsletters, presentations, FAQs)
- Manage communication calendars and distribution lists
- Coordinate approvals and ensure timely delivery of communications
- Upload and maintain content on internal platforms (e. g., intranet, Share Point)
- Training Coordination (Key Focus Area)
- Coordinate end-to-end training logistics across the programme
- Schedule training sessions (virtual and in‑person), including room bookings and invites
- Manage training calendars and attendee registrations
- Liaise with SMEs, trainers, and vendors to ensure readiness of materials and delivery
- Track training attendance, completion, and feedback
- Support development and formatting of training materials (guides, decks, e‑learning content)
- Maintain training records and reporting dashboards
- Business Readiness Support
- Support execution of business readiness assessments (surveys, checklists, interviews)
- Track readiness criteria and highlight gaps or risks
- Assist in preparing readiness reports and dashboards
- Change Impact & Tracking
- Support documentation of change impacts across roles, processes, and systems
- Help monitor adoption metrics and user feedback
- Post-Go-Live Support
- Assist in embedding new ways of working through reinforcement activities
- Key Deliverables
- Updated change plans and trackers
- Stakeholder and engagement logs
- Communication materials and distribution schedules
- Training schedules, attendance records, and reports
- Readiness assessment outputs and dashboards
- RAID logs and status reports
- Required Skills & Experience
- 1–4 years’ experience in change management, project coordination, HR, L&D, or similar
- Experience supporting transformation, system rollout, or integration projects (preferred)
- Experience coordinating training or events (strongly preferred)
Skills
- Strong organizational and coordination skills with high attention to detail
- Ability to manage multiple tasks and deadlines in a fast‑paced environment
- Excellent written and verbal communication skills
- Stakeholder coordination and relationship management
- Proficiency in Microsoft Office (Excel, Power Point, Word, Teams)
- Familiarity with collaboration tools (e. g., Share Point, Zoom, LMS platforms)
- Attributes
- Proactive and reliable with a “can‑do” attitude
- Comfortable working in a structured programme environment
- Strong team player with willingness to support across multiple activities
- Adaptable and responsive to changing priorities
- Reporting Line
- Reports to Senior Change Manager Lead
- Works closely with: PMO, Training/L&D teams, Communications, Global Process Owners
- Success Measures
- Timely and effective delivery of training coordination
- Accuracy and completeness of trackers and reporting
- Stakeholder satisfaction and engagement levels
- Smooth execution of communications and training activities
- Contribution to overall business readiness and adoption
- Bonus Tracks: Your Benefits
- Group Personal Pension Scheme (between 3% and 9%)
- Private Medical Insurance
- 25 paid days of annual leave
- Interest Free Season Ticket Loan
- Holiday Purchase scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
- Job Category
- Universal Music Group
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Organizational Change Management Delivery Specialist
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We think you need these skills to ace Organizational Change Management Delivery Specialist
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
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Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Universal Music Group. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Universal Music Group
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Universal Music Group, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Universal Music Group, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Universal Music Group could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
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