At a Glance
- Tasks: Support change management activities and coordinate training for a large-scale integration programme.
- Company: Join Universal Music, the world's leading music company with a vibrant culture.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days annual leave.
- Other info: Dynamic environment with opportunities for growth and creativity.
- Why this job: Make a real impact in the music industry while developing your career.
- Qualifications: 1-4 years in change management or project coordination; strong organisational skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Change Management Delivery Lead supports the delivery of Organisational Change Management (OCM) activities for this large-scale integration programme. This is a hands-on, delivery-focused role responsible for coordinating communications, training, stakeholder engagement, and business readiness activities. Working under the guidance of the Senior Change Manager, this role ensures that OCM plans are executed effectively, stakeholders are engaged, and end users are prepared to adopt new systems, processes, and ways of working.
Key Responsibilities- Change Delivery & Coordination
- Support execution of the OCM plan across the integration programme
- Maintain detailed change plans, trackers, and status updates
- Ensure alignment of change activities with programme milestones and timelines
- Stakeholder Engagement Support
- Maintain stakeholder lists and engagement trackers
- Support scheduling and coordination of stakeholder meetings, workshops, and forums
- Assist in managing change champion / super user networks
- Capture stakeholder feedback and escalate key themes or risks
- Communications Support
- Draft and format communication materials (emails, newsletters, presentations, FAQs)
- Manage communication calendars and distribution lists
- Coordinate approvals and ensure timely delivery of communications
- Upload and maintain content on internal platforms (e.g., intranet, SharePoint)
- Training Coordination (Key Focus Area)
- Coordinate end-to-end training logistics across the programme
- Schedule training sessions (virtual and in-person), including room bookings and invites
- Manage training calendars and attendee registrations
- Liaise with SMEs, trainers, and vendors to ensure readiness of materials and delivery
- Track training attendance, completion, and feedback
- Support development and formatting of training materials (guides, decks, e-learning content)
- Maintain training records and reporting dashboards
- Business Readiness Support
- Support execution of business readiness assessments (surveys, checklists, interviews)
- Track readiness criteria and highlight gaps or risks
- Assist in preparing readiness reports and dashboards
- Change Impact & Tracking
- Support documentation of change impacts across roles, processes, and systems
- Help monitor adoption metrics and user feedback
- Post-Go-Live Support
- Assist in embedding new ways of working through reinforcement activities
- Updated change plans and trackers
- Stakeholder and engagement logs
- Communication materials and distribution schedules
- Training schedules, attendance records, and reports
- Readiness assessment outputs and dashboards
- RAID logs and status reports
- Experience
- 1–4 years’ experience in change management, project coordination, HR, L&D, or similar
- Experience supporting transformation, system rollout, or integration projects (preferred)
- Experience coordinating training or events (strongly preferred)
- Skills
- Strong organizational and coordination skills with high attention to detail
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Excellent written and verbal communication skills
- Stakeholder coordination and relationship management
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams)
- Familiarity with collaboration tools (e.g., SharePoint, Zoom, LMS platforms)
- Attributes
- Proactive and reliable with a “can-do” attitude
- Comfortable working in a structured programme environment
- Strong team player with willingness to support across multiple activities
- Adaptable and responsive to changing priorities
Reports to Senior Change Manager Lead. Works closely with: PMO, Training/L&D teams, Communications, Global Process Owners.
Success Measures- Timely and effective delivery of training coordination
- Accuracy and completeness of trackers and reporting
- Stakeholder satisfaction and engagement levels
- Smooth execution of communications and training activities
- Contribution to overall business readiness and adoption
We are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.
Bonus Tracks: Your Benefits- Group Personal Pension Scheme (between 3% and 9%)
- Private Medical Insurance
- 25 paid days of annual leave
- Interest Free Season Ticket Loan
- Holiday Purchase scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
Just So You Know... The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
StudySmarter Expert Advice🤫
We think this is how you could land Organizational Change Management Delivery Specialist (12 Month FTC) – Kings Cross, London
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Universal Music Group.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Universal Music Group.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Organizational Change Management Delivery Specialist (12 Month FTC) – Kings Cross, London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Universal Music Group.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Universal Music Group. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Universal Music Group
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Universal Music Group, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Universal Music Group, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Universal Music Group could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Universal Music Group as they’re likely seeking a candidate who can enhance their workplace culture.
