Transformation and Growth Executive - D2C – Kings Cross, London

Music is Universal. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email.

Department Description

The D2C Transformation & Growth team works at the centre of UMG’s global direct-to-consumer growth agenda, helping shape how artists connect with fans through commerce, data, technology and fan engagement. The team partners with markets, labels and specialist teams to support the development and delivery of D2C initiatives, identifying opportunities to improve how teams collaborate, how insights are used and how global programmes are delivered at pace.

The Role

The D2C Transformation & Growth Executive supports a small global team working across UMG’s direct-to-consumer priorities. This role helps the team operate effectively day to day while contributing directly to live projects through research, analysis, coordination and practical tools that improve how work gets done. This is a hands-on role for someone early in their career who is curious about music, technology, fan engagement and digital commerce. Success in the role means keeping priorities organised, supporting strong communication across teams and taking ownership of defined tasks that help D2C initiatives move forward.

Key Responsibilities

• Supports the day-to-day running of the D2C Transformation & Growth team, attending meetings, actioning follow-ups to stay organised and on track.
• Coordinates inputs across teams, markets and stakeholders to support clear communication and timely delivery of work.
• Contributes to active D2C projects through research, analysis, preparation of materials and coordination of key actions.
• Owns defined tasks or small workstreams, following through from initial brief to completion and escalating where support is needed.
• Builds and maintains practical tools, trackers, workflows or simple automations that help the team work more efficiently.
• Uses data and AI tools to support analysis, reduce repetitive work and improve the quality and speed of team outputs.
• Investigates developments across D2C products and experiences, fan engagement, fan data and digital commerce, sharing relevant trends, ideas and examples in a clear and useful way.
• Works collaboratively with colleagues across UMG to help the team stay connected, informed and focused on the work that will have the greatest impact.

Skills and Experience Required

Must have

• Strong evidence of curiosity, initiative and seeing ideas through to impact, gained through education, early career experience, internships, projects or equivalent experience.
• Excellent organisational skills, with the ability to manage detail, track actions and keep multiple priorities moving.
• Strong interpersonal judgement, with the ability to listen well, build trust and work effectively with a range of people and teams.
• A genuine passion for music and interest in how artists connect with fans through digital platforms, commerce, content and data.
• Confidence using data and technology to solve problems, including analysing data in spreadsheets and using AI productivity tools.
• A proactive approach to problem solving, with the ability to take ownership of tasks, ask questions and learn quickly in a fast-moving environment.

Nice to have

• Experience through internships, work placements, projects or early roles in music, media, technology, e-commerce or a related area.
• Familiarity with e-commerce, data or workflow tools such as Shopify, Looker Studio or similar platforms.
• Experience writing basic code or automating tasks using AI tools to improve workflows, organise information or accelerate analysis.
• An interest in how digital products, data and commerce systems work together to support fan engagement.

Key Behaviours

• Demonstrates curiosity and openness to new ideas, tools and ways of working.
• Collaborates effectively across teams, markets and disciplines to support shared goals.
• Communicates clearly and thoughtfully, adapting style to suit different audiences and situations.
• Takes ownership of outcomes, following through on commitments and asking for support where needed.
• Shows good judgement, discretion and emotional intelligence when working with people and information.
• Embraces diversity of thought and experience, contributing to an inclusive and respectful team culture.

Additional Supporting Information

This role sits within a small, high-expectation team working on one of UMG’s important growth areas. It offers the opportunity to build experience across D2C strategy, project delivery, team operations, data, automation and fan engagement. The role will involve a mix of structured coordination, practical execution and live project work. The successful candidate will be supported to learn quickly, build confidence and take on increasing responsibility as they develop.

If you meet most of the requirements and are excited about this opportunity, we encourage you to apply.

Just So You Know... The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.