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For Companies At a Glance
- Tasks: Manage and optimise supply chain systems for music delivery.
- Company: Join Universal Music, the world's leading music company.
- Benefits: Inclusive culture, competitive salary, and opportunities for career growth.
- Why this job: Be part of a dynamic team that connects music with technology.
- Qualifications: Experience in technical support and digital supply chain operations.
- Other info: Diverse and inclusive workplace committed to supporting all talents.
The predicted salary is between 36000 - 60000 £ per year.
Music is Universal. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.
The Role
As a Supply Chain Manager, you are a member of the team primarily responsible for supply chain system configuration and optimisation as well as advanced operations and technical support. You help ensure VMG’s automated delivery systems run smoothly, reliably, and efficiently, while continuously improving processes, standards, and system behaviour. You work closely with operations, engineering, product management and support teams with a strong focus on set up and upgrades of music service delivery feeds. You monitor the supply chain software for issues and performance and ensure smooth operations and delivery of all content efficiently and effectively. The Supply Chain team acts as a critical link between engineering and operations, and you will be an important part of connecting business needs to technical solutions.
Key Responsibilities
- Set up, optimise and maintain music service delivery feeds
- Monitor automated supply chain system activity and troubleshoot systemic distribution issues
- Work with engineering to optimise automated delivery jobs
- Act as an escalation point for technical problems across the supply chain, from content intake through ingestion at music services
- Interface with operational contacts at music services to ensure delivery feed optimisation
- Adapt supply chain systems to routine technical changes at music services
- Execute complex operational tasks such as major music service expansions, content delivery reconciliations, catalogue data cleanup and data migrations
- Contribute to knowledge capture and knowledge base management in coordination with Label Support team
- Provide custom reporting through direct database queries
Skills and Experience Required
- Must have:
- Hands-on experience in technical support, engineering or technical operational roles
- Operational experience in a digital supply chain environment
- Experience operating and supporting distributed software systems and integrated services required
- Experience with XML data exchange and DDEX/ERN delivery specifications
- Intermediate-advanced SQL experience (MSSQL)
Manager, Supply Chain (UK/EU) – Kings Cross, London employer: Universal Music Group
Contact Detail:
Universal Music Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Supply Chain (UK/EU) – Kings Cross, London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Universal Music. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Universal Music's supply chain processes and think about how your skills can improve their operations. Show them you're not just another candidate, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you articulate your experience and skills confidently, making you feel more at ease when it’s the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Universal Music.
We think you need these skills to ace Manager, Supply Chain (UK/EU) – Kings Cross, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supply Chain Manager role. Highlight relevant experience and skills that match the job description, especially in technical support and digital supply chain operations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team at Universal Music.
Showcase Your Technical Skills: Since this role involves a lot of technical aspects, don’t forget to showcase your experience with XML data exchange, SQL, and any other relevant software systems. We want to see how you can contribute to optimising our supply chain!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Universal Music Group
✨Know Your Supply Chain Inside Out
Make sure you brush up on your knowledge of supply chain management, especially in a digital environment. Familiarise yourself with the specific systems and processes mentioned in the job description, like automated delivery feeds and XML data exchange. This will show that you're not just interested in the role but also understand its technical nuances.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions about your experience with SQL and troubleshooting supply chain issues. Be ready to discuss specific examples from your past roles where you've successfully resolved problems or optimised processes. This will demonstrate your hands-on experience and problem-solving skills.
✨Showcase Your Collaborative Spirit
The role involves working closely with various teams, so be prepared to talk about your experience in cross-functional collaboration. Share examples of how you've effectively communicated with engineering, operations, or product management teams to achieve common goals. This will highlight your ability to connect business needs with technical solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the challenges the supply chain team is currently facing or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
