Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients and manage royalty queries in a dynamic music environment.
- Company: Join Universal Music, the leading music company shaping culture.
- Benefits: Enjoy competitive perks like private medical insurance and gym memberships.
- Why this job: Be part of exciting projects and make a real impact in the music industry.
- Qualifications: Client-facing experience, strong communication skills, and attention to detail.
- Other info: Inclusive workplace committed to diversity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Music is Universal. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.
The UK Administration department at UMPG provides a client focused service with the mandate to provide an industry leading customer service offering, through new technologies and a constant refinement of process delivered through innovative thinking across the team. We are searching for a natural communicator who is comfortable liaising with internal stakeholders, clients and their representatives. The position is rich in opportunity for involvement with the company’s biggest deals, signings, and international projects.
Organization Responsibilities
- Responsible for updating and maintaining client details
- Representing UMPG in a professional and clear way
- Maintaining and adhering to guaranteed response times
- Resolving administration queries, covering royalty and copyright
- Delivering high quality client services and ensuring the best client experiences
- Managing client needs
- Communicating with clients both via email and telephone
- Liaising with internal departments to resolve more complex client issues
- Liaise with finance and accounts payable teams
- Ad Hoc tasks and projects as directed by the Senior Manager, Royalties & Customer Services & Senior Manager UK Copyright & Customer Services
- Logging all communications and queries to help build KPIs and statistics for management
Skills And Experience Required
Must Have
- Experience in a client facing role
- Self-starter that is able to take initiative
- Effective and efficient communicator
- High attention to detail
- Organised
- Good numeracy
- Microsoft package literate
- Ability to manage deadlines and work to timetables
Nice to Have
- Demonstrable interest in the Administration / Operation of a music publisher
- Experience with SAP
- Experience with CRM systems
We are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.
Bonus Tracks: Your Benefits
- Group Personal Pension Scheme (between 3% and 9%)
- Private Medical Insurance
- 25 paid days of annual leave
- Interest Free Season Ticket Loan
- Holiday Purchase scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
Just So You Know… The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Client Services & Royalty Assistant employer: Universal Music Group
Contact Detail:
Universal Music Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services & Royalty Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the music industry, especially those at Universal Music. Attend events, join online forums, and don’t be shy about sliding into DMs. You never know who might help you land that Client Services & Royalty Assistant role!
✨Tip Number 2
Prepare for the interview by researching Universal Music’s latest projects and initiatives. Show us you’re passionate about the company and the music industry. Bring your A-game with questions that demonstrate your interest and knowledge!
✨Tip Number 3
Practice your communication skills! Since this role is all about liaising with clients and internal teams, make sure you can articulate your thoughts clearly. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Let’s make some music magic together!
We think you need these skills to ace Client Services & Royalty Assistant
Some tips for your application 🫡
Show Your Passion for Music: When you're writing your application, let your love for music shine through! Mention any relevant experiences or interests that connect you to the industry. We want to see that you’re not just looking for a job, but that you genuinely care about what we do.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your client-facing experience and communication skills, as these are key for us. Use specific examples that demonstrate how you've excelled in similar situations before.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great fit for the Client Services & Royalty Assistant position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Universal Music Group
✨Know Your Music
Brush up on your knowledge of the music industry, especially Universal Music's artists and recent projects. Being able to discuss current trends or specific artists will show your passion and understanding of the field.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and internal teams, practice articulating your thoughts clearly. Consider role-playing common client scenarios with a friend to demonstrate your effective communication style.
✨Be Organised and Detail-Oriented
Prepare examples from your past experiences that highlight your organisational skills and attention to detail. You might want to bring a portfolio showcasing your work or any relevant projects that required meticulous planning.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your interest but also helps you determine if Universal Music is the right fit for you. Think about asking how they measure success in client services.
