Senior Business Analyst

Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company.

From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities.

We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.

If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email .

Key Responsibilities

• Develop a sound knowledge of the business domain.
• Produce business models in the form of data and process models.
• Document and agree business requirements with end users and other stakeholders.
• Develop detailed definitions of the requirements with narratives, user stories, process flows and wire frames, as appropriate.
• Liaise with the Design team to architect the solutions to these business needs.
• Collaborate with the Build team to functionally design the solution.
• Work with user communities to ensure complete understanding of proposed solutions to their requirements and to obtain sign-off on these solutions.
• Provide analysis support during the technical delivery process.
• Plan and be involved with system testing.
• Develop User Acceptance Test plans and manage the UAT process.
• Define the implementation approach and manage the business change to ensure the adoption of the developed solution to achieve the business benefits.
• Design & document appropriate migration/cutover strategies.
• Triage tickets to form up application service packs that are appropriate for the needs of our business community.
• Train users in the use the applications and facilitate application roll-outs.
• Ongoing support of the systems/applications, including issue investigations and user queries.

Skills and Experience Required

• Must Have
• A proven technical background in application development, including systems design
• Excellent communication skills, written and verbal
• Excellent requirements gathering skills and proven experience writing technical specs including high level design, process, data and technical operations
• Strong data analysis skills, including the ability to write SQL queries
• Experience with Oracle, SQLServer or Postgre SQL
• A customer focused approach to work with stakeholder management skills and the ability to interact with all levels of the business
• Highly motivated, proactive self-starter, able to organise own workload and priorities to meet deadlines
• Presentation skills
• Experience working on multiple integrated systems in an international environment
• Experience with systems migrations
• Ability to pick up new systems and tasks quickly
• Nice to Have
• Knowledge of the music industry
• Working knowledge of internal Universal systems and / or digital supply chain methodology
• Working knowledge of JSON
• Working knowledge of issue logging and management tools
• Working knowledge of AGILE methodology
• Experience with, and an interest in AI tools, such as Chat GPT, Microsoft Copilot, Gemini, Codex
• Experience in SOX compliance (IT controls) and SOX audits
• Experience of running small training courses
• A varied interest in music and the music industry as a whole
• About UMG UK

We are Universal Music Group UK – the UK’s leading music-based entertainment company.

We exist to shape culture through the power of artistry.

We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.

• Bonus Tracks: Your Benefits
• Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)

Just So You Know… The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.

However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.

Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

• Job Category
• Universal Music Group
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