Property Services Assistant

Music is Universal. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

The UK Property Services department oversees most of the building and facilities services across Universal Music Group’s UK property portfolio. Our mission is to deliver a dynamic and innovative service that goes above and beyond. The Property Services Assistant will be permanently based at Universal Music 4PS Site but may also be required to visit other UMG owned or affiliated sites as required.

We strive for every UMG employee, artist, and guest to thrive safely in our offices by bringing a high-quality service, with a desire to be the BEST in everything we do. We achieve this using our own unique service model and matching all requirements to the most suitable resources available. Through passion, knowledge, and creativity, we are committed to environmental sustainability, integrating eco-friendly practice to create an inspiring workplace while reducing our carbon footprint.

We Deliver Customer Service On The B.E.S.T Principle:

• Be Bold
• Be Excellent
• Be Strategic
• Be a Team

Skills & Experience

• Be Passionate About Service: Deliver a friendly and welcoming service for all staff and visitors when working at the Help desk, Engineering team and Events. Ensure all property services guests are greeted, made to feel welcome and managed in the appropriate manner. Assist the Property Services Supervisor with escorting sub-contractors checking mailbox/admin, including; AV meeting room management, 4PS event Space. Answer all inquiries in a professional and friendly manner.
• Be Organised: Follow up systems and procedures. Work with the AV Department on installs and fault finding. Support the events team in setting up meeting rooms and event space. Cover the Property services help desk when required. Assist in decorating works as required, picture hanging, general fabric works. Assist on fabric engineers on various tasks including office and desk moves. Always be punctual for your shift and, in the event of any delay, inform your line manager. Plan and stay organised. Conduct floor walks – landing bar checks – wc checks. Excellent diary management. Independently remain up to date with systems and procedures within the Property services helpdesk, AV support and Site Engineers so you can always support the relevant team.
• Be Collaborative: Support the Property Service Management team as required. Cover shifts when required for switchboard, post room, helpdesk, and events mailbox. Provide administrative support as needed; e.g. minute taking, admin tasks, projects. Liaise with all services including cleaning, security, catering when required.

Person specification: People person with excellent verbal, written and presentation skills. Excellent time management. Ability to work effectively both independently and as part of a team. Ability to multi-task, e.g. managing tasks emails whilst working with the help desk team. Good working knowledge of the business and building is desirable. Knowledge of file management, transcription, and other administrative procedures.

Your Benefits:

• Group Personal Pension Scheme
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.