Senior Audience & Fandom Manager (Fontana) in London

Music is Universal. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.

Department Fontana is a home for culturally significant, genre-defying artists across alternative, jazz, blues, soul and folk. We’re building deeper, longer-lasting relationships between artists and their audiences. We’re looking for someone who thinks beyond campaigns — someone who understands audience behaviour, builds worlds, and pushes new challenging ideas forward.

The Role: As Audience & Fandom Manager, you will lead the development of long-term audience strategies for a roster of artists, focusing on sustainable fan growth, meaningful engagement, and innovative digital experiences. You’ll work side by side with multiple teams — from Artist & Management to Marketing, A&R, Creative and Direct-to-Fan — to ensure every fan touchpoint is intentional, connected, and impactful.

• Audience Strategy: Develop and deliver long-term audience growth strategies for artists, extending beyond release cycles into always-on fan development. Identify and prioritise key audience opportunities, shaping strategies in collaboration with core campaign teams. Build holistic audience plans across platforms, content, community, and partnerships. Lead fan engagement strategies around key moments (releases, touring, live activity, cultural moments). Work closely with internal Audience functions (Creators, Digital Partnerships, Youth Marketing, Fused) to ensure aligned and impactful execution.
• Artist Digital & Fan Infrastructure: Define and oversee social media strategy and channel management, including identifying when to bring in external partners. Establish and evolve fan communities, including platform selection, tone of voice, and engagement frameworks. Lead the creation and management of secondary and niche fan pages where relevant. Design and implement fan engagement infrastructure (mailing lists, CRM touchpoints, direct-to-fan ecosystems, etc.). Evaluate and recommend the right digital ecosystem for each artist (websites, platforms like MIRA, stores vs. full sites, etc.).
• Campaign Execution (Day-to-Day): Own and manage key digital campaign tools and assets, including: Linkfire creation, optimisation, and maintenance. Pre-save strategy, setup, and performance reporting. Review and approve social content schedules in collaboration with artists, management, and label teams. Create deliverables lists for campaign assets and content needs. Brief and oversee digital-first creative campaigns, ensuring they are audience-led and culturally relevant. Lead the briefing and development of key visual assets (e.g. banners, campaign toolkits). Execute and evolve fan engagement activations. Act as a central point for campaign communication, sharing updates across teams. Deliver reporting and insights, feeding back on content performance, audience growth, and campaign effectiveness. Brief and oversee artist website builds and maintenance, including domain strategy and alternative solutions.
• Collaboration & Relationship Building: Build strong, trusted relationships with artists, managers, and internal label teams. Act as a key voice in campaign planning, representing the audience perspective. Maintain clear and consistent communication across all stakeholders.

• A forward-thinking digital marketer who challenges convention and brings new ideas.
• Strong understanding of fan behaviour, online communities, and music culture.
• Experience managing multi-channel digital campaigns within music or entertainment.
• Confidence working cross-functionally with multiple stakeholders.
• A balance of creative thinking and operational execution.
• Passion for building fandom, not just driving reach.

• Stay deeply informed on music, digital and cultural trends (Billboard, Music Week, Music Ally, etc.).
• Actively analyse other artist campaigns across the industry, including live and touring.
• Engage with and learn from teams across UMG.
• Attend gigs, showcases, and industry events to build insight and relationships.

• Proactively identify new platforms, tools, and companies shaping fan engagement.
• Use your network to bring new ideas and partnerships into the business.
• Experiment with and share learnings from AI tools and emerging technologies.
• Continuously seek out learning opportunities (talks, panels, events) and contribute back to the team.
• Immerse yourself in fan culture — from mailing lists to niche communities.

• Maintain high standards of accuracy, organisation, and delivery.
• Ensure every element of the fan journey is connected and seamless.
• Uphold professionalism in communication and collaboration.
• Ensure all assets, links, metadata, and platforms are consistently up to date and optimised.

About UMG UK: We are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.

• Group Personal Pension Scheme (between 3% and 9%).
• Private Medical Insurance.
• 25 paid days of annual leave.
• Interest Free Season Ticket Loan.
• Holiday Purchase scheme.
• Dental and Travel Insurance options.
• Cycle to Work Scheme.
• Salary Sacrifice Cars.
• Subsidised Gym Membership.
• Employee Discounts (Reward Gateway).