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- Tasks: Lead a remote team ensuring top-notch quality for digital music content.
- Company: Join Universal Music, the world's leading music company with a vibrant culture.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days of annual leave.
- Why this job: Be part of a dynamic team shaping the future of music quality control.
- Qualifications: Experience in quality control and team management is essential.
- Other info: Diverse and inclusive workplace committed to supporting all talents.
The predicted salary is between 36000 - 60000 £ per year.
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CompanyMusic is Universal
It\’s the passionate and dedicated team at Universal Music who help make us the world\’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
DepartmentVirgin Music Group is the Independent Services division of Universal Music Group, providing a full range of label services and revenue streams for Virgin Music\’s artists, releases, and label associations on a worldwide basis, including Distribution, Marketing, Promotion, Commercial Development, Branding, Sync & Licensing, Lifestyle Marketing, Business Affairs and Finance.
The RoleAs Quality Control Manager, you help oversee a remote team reviewing all digital content moving through Virgin Music Group\’s supply chain. You are hands‐on when needed but primarily focused on oversight, team management and optimisation. The Quality Control team plays a critical role in reviewing product submissions, answering questions and clarifying rules and operations. You are an important part of helping the team balance workload and catalogue integrity with flexibility, ensuring consistent QC and customer experience across time zones.
You will report to the International QC Director and assist with planning, scheduling, training, and resource management, ensuring the team\’s actions, policy and procedures are aligned with VMG\’s Style Guide and DSP content best practices. You will work closely with operations and support teams to deliver optimal results spanning from client experience to DSP storefronts.
Key Responsibilities
Oversee Quality Control team managing priorities, execution, and performance
Ensure QC team is closely and effectively monitoring quality of all submissions
Act as first point of escalation for answering questions and clarifying rules
Interface with internal label managers and external label clients
Take hands on action for time sensitive, urgent releases from priority artists and labels
Harmonise with International Director of Quality Control and regional managers
Track metrics, spot trends, and provide analysis of issues
Assist / coordinate with the catalogue migration team on key migration projects
Contribute to knowledge capture and knowledge base management
Must Have – Skills and Experience Required
Demonstrable experience in quality control or customer service role
Experience in managing people or leading small teams in a hands‐on capacity
Multitasker that thrives in a fast moving and ever‐changing environment
Experience with ticketing systems such as Zendesk
Experience with current digital music and video style guidelines
A passion for music and interest in and knowledge of music metadata
Nice To Have
Knowledge of music services, their systems, processes and requirements
Experience with Content Management Systems
Bilingual fluency in English and Spanish or ability to speak a second language
Key Behaviours
Strong ethical conduct (honesty, integrity, respect)
Adaptable to fast‐paced environments
Attention to detail and tireless drive to solve problems
Excellent customer service and relationship‐building capability
Strong relationship building skills, creativity and resourcefulness in getting projects to the finish line
About UMG UKWe are Universal Music Group UK – the UK\’s leading music‐based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.
Bonus Tracks: Your Benefits
Group Personal Pension Scheme (between 3% and 9%)
Private Medical Insurance
25 paid days of annual leave
Interest Free Season Ticket Loan
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder\’s specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Seniority levelMid‐Senior level
Employment typeFull‐time
Job functionQuality Assurance
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Manager, Quality Control (UK/EU) in London employer: Universal Music Group UK
Contact Detail:
Universal Music Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Quality Control (UK/EU) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Universal Music. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not rehearsed.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Manager, Quality Control (UK/EU) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality Control Manager role. Highlight your relevant experience in quality control and team management, and don’t forget to sprinkle in your passion for music!
Show Off Your Skills: We want to see your skills in action! Use specific examples from your past roles to demonstrate how you've successfully managed teams or tackled challenges in fast-paced environments. Metrics and achievements are always a plus!
Be Authentic: Let your personality shine through in your application. We value diversity and want to know what makes you unique. Share your story and how it connects to your interest in the music industry.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Universal Music Group UK
✨Know Your Quality Control Basics
Before heading into the interview, brush up on your quality control principles and practices. Understand the specific challenges faced in the music industry, especially regarding digital content. This will show that you’re not just familiar with the role but also passionate about the field.
✨Showcase Your Team Management Skills
Since this role involves overseeing a remote team, be prepared to discuss your experience in managing people. Share specific examples of how you've successfully led teams, handled conflicts, or optimised workflows. This will demonstrate your capability to balance hands-on involvement with effective oversight.
✨Familiarise Yourself with Music Metadata
Dive into the world of music metadata and digital music guidelines. Being knowledgeable about these aspects will not only impress your interviewers but also show that you understand the intricacies of the role. Bring up any relevant experiences you have with metadata management during the conversation.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the Quality Control department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.