Global Label Operations Specialist in London

Music is Universal. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.

The A Side: A Day in The Life. UMR is the label responsible for ensuring the continued success of Universal Music Group’s world class catalogue of recordings. We work with some of the most successful, innovative, timeless and respected artists of all time, continuing to grow their audiences across multiple entry points and platforms and keep the world listening. From The Beatles to Florence + The Machine, Bob Marley to Sam Smith, Elton John to Lana Del Rey, Metallica to the soundtracks of Disney, UMR’s vision is to use our collective passion and knowledge to help people find their new favourite song, whether it is 3 years or 3 decades old.

Our purpose is to continually spark a connection and reconnection with music that matters drawing on new content, new platforms and new moments. We give momentarily forgotten music the chance to reconnect with new and unexpected audiences through great storytelling regardless of generation and genre.

Our Label Operations team are responsible for managing UMR’s complete schedule of releases and artist activity, working with teams across Universal Music Group to ensure best-practice release and label processes.

The B Side: Skills & Experience. Skills And Experience:

• Managing UMR Release Schedules, proactively monitoring changes and updating systems to reflect revised timelines.
• Be the primary point of contact for Label Operations queries, resolving issues efficiently or escalating where required.
• Manage the setup and delivery UMR audio and video releases, working closely with label, external consultants and supply chain teams, ensuring accurate setup and on-time deliveries.
• Ensure all parts for digital and physical products are delivered in time to meet release deadlines.
• Liaise with legal, licensing, copyright, metadata, production, and supply chain teams to monitor progress of release setup.
• Manage complete product note setup and circulation to marketing teams.
• Lead on ensuring licensing clearances are in place for all UMR releases.
• Support Label Operations Manager with release P&L processes.
• Own product setup for international and third-party releases.
• Work closely with all UMR teams to enhance workflows and collaboration.
• Be a champion for best practice for digital and delivery release setup, educating and supporting colleagues and artist teams.
• Manage Label Operations communications, sharing updates, process changes, and key information across stakeholders.
• Provide accurate, timely reporting for all levels of stakeholders across UMG as required.

Person Specification:

• Solid experience in a related operational or organisational role, preferably within music.
• Preferred demonstrable knowledge and experience of digital and/or physical music production processes.
• Analytically minded and highly organised with the ability to keep calm under pressure.
• Excellent attention to detail and accuracy.
• Ability to prioritise and manage workload.
• Adaptable and able to use initiative, with a solution-focused, proactive approach.
• Ability to communicate and liaise with all levels and departments within the business.
• Proficient in Microsoft Outlook, Word, PowerPoint and Excel.
• Experience in Monday.com advantageous.
• A passion for music!

Bonus Tracks: Your Benefits:

• Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan available
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)

Just So You Know… The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.