At a Glance
- Tasks: Support CRM campaigns, manage mailing lists, and collaborate with teams to enhance marketing efforts.
- Company: Join Universal Music, the world's leading music company, and be part of a passionate team.
- Benefits: Enjoy competitive perks like private medical insurance, annual leave, and gym membership discounts.
- Other info: Diverse and inclusive workplace committed to supporting neurodiversity and different working styles.
- Why this job: Make an impact in the music industry while developing your skills in a dynamic environment.
- Qualifications: Strong attention to detail, organisational skills, and a passion for data-driven marketing.
The predicted salary is between 30000 - 40000 € per year.
Music is Universal. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.
The A Side: A Day in The Life
Reporting to the Central CRM Manager, this role involves collaborating with various teams to support the day-to-day functions of the Universal Music UK CRM Team. The role will vary day-to-day with different types of tasks from reporting requests, to CRM platform demos, to sending out a newsletter. This role encompasses marketing, data, and technology — supporting CRM campaign delivery while acting as a key link between CRM teams and developers, and owning the execution of the Universal Music UK central mailing list.
- Be Administrative
- Own and manage the end-to-end execution of the Universal Music UK Central mailing list, including planning, build, testing, send, and reporting.
- Act as a key point of contact between the CRM Team and developers, translating campaign and product needs into clear technical briefs.
- Daily administrative data tasks and regular audits across all systems and assets.
- Assist with reporting and performance tracking across campaigns.
- Workload and meeting co-ordination: being confident in organising own workload.
- Be Communicative
- Assist with marketing queries and requests, providing clear, structured briefs for developers and technical teams.
- Work with developers to manage and track new feature requests, timelines, and delivery.
- Support with troubleshooting across CRM systems, websites, and email builds.
- Help bridge gaps between non-technical stakeholders and technical teams.
- Be Collaborative
- Manage end-to-end planning and build of centrally run newsletters, sharing plans and results across the wider CRM team.
- Contribute to campaign planning with a data-led mindset.
- Support the wider team when needed on their CRM Campaigns.
- Support the CRM team and wider teams with ad-hoc queries and reporting.
- Be Data Driven and Tech Minded
- Maintain data compliance and best practice.
- Support improvements in segmentation, automation, and personalisation.
- Stay up to date with CRM tools, marketing technology, and industry trends.
The B Side: Skills & Experience
- Necessary
- Comfortable working with both technical systems and marketing.
- Excellent attention to detail.
- Flexible and able to prioritise own workload.
- Confident asking questions and managing requests across multiple teams.
- Highly organised with the ability to manage multiple workflows and deadlines.
- Highly numerate with an analytical mind.
- Excel: VLOOKUP, pivot tables, and all other basic functionalities are a must.
- Self-motivated, hard-working, and enthusiastic.
- Excellent oral and written communication skills.
- Good computer skills i.e.: Microsoft Office, PowerPoint.
- Awareness of Consumer Relationship Marketing and the part data plays within the marketing environment.
- Desirable
- Basic HTML skills, particularly with email focus.
- Experience using data analytics and visualisation tools – Google Analytics, Data Studio.
- Knowledge of digital marketing / digital music developments.
- Past experience using CRM systems and campaigning.
- Familiarity with Ecommerce platforms i.e. Shopify.
- Interest in using AI to enhance workflows.
About UMG UK
We are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.
Bonus Tracks: Your Benefits
- Group Personal Pension Scheme (between 3% and 9%).
- Private Medical Insurance.
- 25 paid days of annual leave.
- Interest Free Season Ticket Loan.
- Holiday Purchase scheme.
- Dental and Travel Insurance options.
- Cycle to Work Scheme.
- Salary Sacrifice Cars.
- Subsidised Gym Membership.
- Employee Discounts (Reward Gateway).
CRM Coordinator in London employer: Universal Music Group UK
Universal Music Group UK is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. With a commitment to employee growth, we offer comprehensive benefits including a generous pension scheme, private medical insurance, and opportunities for professional development in the dynamic music industry. Located in the heart of the UK's music scene, our team enjoys a supportive environment that values diversity and innovation, making it an ideal place for passionate individuals to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Universal Music. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us you’re passionate about music and how you can contribute to our CRM team!
✨Tip Number 3
Practice your communication skills. Being able to clearly articulate your ideas and experiences is key, especially when collaborating with different teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Universal Music.
We think you need these skills to ace CRM Coordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the CRM Coordinator role. Highlight your experience with data, marketing, and any technical skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of collaboration, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t shy away from showcasing any relevant experiences where you've successfully bridged gaps between teams.
Be Data-Driven:We love numbers! If you've got experience with data analytics or CRM systems, make sure to mention it. Include specific examples of how you've used data to drive decisions or improve processes in your previous roles. This will show us you're the right fit for our data-driven environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining the Universal Music family. Don’t miss out on this opportunity!
How to prepare for a job interview at Universal Music Group UK
✨Know Your CRM Basics
Before the interview, brush up on your knowledge of CRM systems and how they integrate with marketing strategies. Be ready to discuss your experience with data analytics tools and how you've used them in past roles.
✨Showcase Your Communication Skills
Since this role involves liaising between technical teams and non-technical stakeholders, practice articulating complex ideas in simple terms. Prepare examples of how you've successfully communicated across different teams in previous jobs.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple tasks and deadlines. Share specific examples of how you've prioritised your workload in a fast-paced environment, especially when dealing with administrative tasks.
✨Stay Current with Industry Trends
Familiarise yourself with the latest trends in digital marketing and CRM technologies. During the interview, mention any recent developments you've learned about and how they could benefit Universal Music's CRM strategies.
