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- Tasks: Provide top-notch client services and manage communication with clients and internal teams.
- Company: Join Universal Music, the world's leading music company with a vibrant culture.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days of annual leave.
- Why this job: Be part of exciting projects in the music industry and shape culture through artistry.
- Qualifications: Experience in client-facing roles and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Music is Universal. It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email.
The UK Administration department at UMPG provides a client focused service with the mandate to provide an industry leading customer service offering, through new technologies and a constant refinement of process delivered through innovative thinking across the team. We are searching for a natural communicator who is comfortable liaising with internal stakeholders, clients and their representatives. The position is rich in opportunity for involvement with the company's biggest deals, signings, and international projects.
Key Responsibilities- Responsible for updating and maintaining client details
- Representing UMPG in a professional and clear way
- Maintaining and adhering to guaranteed response times
- Resolving administration queries, covering royalty and copyright
- Delivering high quality client services and ensuring the best client experiences
- Managing client needs
- Communicating with clients both via email and telephone
- Liaising with internal departments to resolve more complex client issues
- Liaise with finance and accounts payable teams
- Ad Hoc tasks and projects as directed by the Senior Manager, Royalties & Customer Services & Senior Manager UK Copyright & Customer Services
- Logging all communications and queries to help build KPIs and statistics for management
- Must Have
- Experience in a client facing role
- Self-starter that is able to take initiative
- Effective and efficient communicator
- High attention to detail
- Organised
- Good numeracy
- Microsoft package literate
- Ability to manage deadlines and work to timetables
- Nice to Have
- Demonstrable interest in the Administration / Operation of a music publisher
- Experience with SAP
- Experience with CRM systems
We are Universal Music Group UK – the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.
Bonus Tracks: Your Benefits- Group Personal Pension Scheme (between 3% and 9%)
- Private Medical Insurance
- 25 paid days of annual leave
- Interest Free Season Ticket Loan
- Holiday Purchase scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Client Services in London employer: Universal Music Group UK
Contact Detail:
Universal Music Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services in London
✨Tip Number 1
Get to know the company! Research Universal Music and its culture. Understanding their values and mission will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to client services. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Universal Music family.
We think you need these skills to ace Client Services in London
Some tips for your application 🫡
Show Your Passion for Music: When you're writing your application, let your love for music shine through! We want to see how your enthusiasm aligns with our mission at Universal Music. Share any relevant experiences that highlight your connection to the industry.
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services role. Highlight your client-facing experience and communication skills, as these are key for us. A little effort in personalising your application can go a long way!
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Universal Music Group UK
✨Know Your Music
Familiarise yourself with Universal Music's artists and recent projects. Being able to discuss their music and how it resonates with audiences will show your passion for the industry and help you connect with the interviewers.
✨Showcase Your Communication Skills
As a Client Services role requires effective communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed client relationships or resolved issues in previous roles to demonstrate your skills.
✨Be Detail-Oriented
Highlight your attention to detail by discussing specific instances where this skill has benefited your work. Whether it's managing client data or ensuring timely responses, showing that you can maintain high standards is crucial.
✨Prepare Questions
Think of insightful questions to ask about the company culture, team dynamics, or upcoming projects. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.