At a Glance
- Tasks: Support the CRM team with marketing, data, and technology tasks.
- Company: Join Universal Music, the world's leading music company, and shape culture through artistry.
- Benefits: Enjoy a competitive salary, private medical insurance, and 25 days of annual leave.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team and make an impact in the music industry.
- Qualifications: Strong attention to detail and experience with CRM systems and data analytics.
The predicted salary is between 30000 - 40000 € per year.
Music is Universal. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.
If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in The Life
Reporting to the Central CRM Manager, this role involves collaborating with various teams to support the day-to-day functions of the Universal Music UK CRM Team. The role will vary day-to-day with different types of tasks from reporting requests, to CRM platform demos, to sending out a newsletter. This role encompasses marketing, data, and technology — supporting CRM campaign delivery while acting as a key link between CRM teams and developers, and owning the execution of the Universal Music UK central mailing list.
- Be Administrative
- Own and manage the end-to-end execution of the Universal Music UK Central mailing list, including planning, build, testing, send, and reporting.
- Act as a key point of contact between the CRM Team and developers, translating campaign and product needs into clear technical briefs.
- Daily administrative data tasks and regular audits across all systems and assets.
- Assist with reporting and performance tracking across campaigns.
- Workload and meeting co-ordination: being confident in organising own workload.
- Be Communicative
- Assist with marketing queries and requests, providing clear, structured briefs for developers and technical teams.
- Work with developers to manage and track new feature requests, timelines, and delivery.
- Support with troubleshooting across CRM systems, websites, and email builds.
- Help bridge gaps between non-technical stakeholders and technical teams.
- Be Collaborative
- Manage end-to-end planning and build of centrally run newsletters, sharing plans and results across the wider CRM team.
- Contribute to campaign planning with a data-led mindset.
- Support the wider team when needed on their CRM Campaigns.
- Support the CRM team and wider teams with ad-hoc queries and reporting.
- Be Data Driven and Tech Minded
- Maintain data compliance and best practice.
- Support improvements in segmentation, automation, and personalisation.
- Stay up to date with CRM tools, marketing technology, and industry trends.
The B Side: Skills & Experience Necessary
- Comfortable working with both technical systems and marketing.
- Excellent attention to detail.
- Flexible and able to prioritise own workload.
- Confident asking questions and managing requests across multiple teams.
- Highly organised with the ability to manage multiple workflows and deadlines.
- Highly numerate with an analytical mind.
- Excel: VLOOKUP, pivot tables, and all other basic functionalities are a must.
- Self-motivated, hard-working, and enthusiastic.
- Excellent oral and written communication skills.
- Good computer skills i.e.: Microsoft Office, PowerPoint.
- Awareness of Consumer Relationship Marketing and the part data plays within the marketing environment.
Desirable
- Basic HTML skills, particularly with email focus.
- Experience using data analytics and visualisation tools – Google Analytics, Data Studio.
- Knowledge of digital marketing / digital music developments.
- Past experience using CRM systems and campaigning.
- Familiarity with Ecommerce platforms i.e. Shopify.
- Interest in using AI to enhance workflows.
About UMG UK
We are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.
Bonus Tracks: Your Benefits
- Group Personal Pension Scheme (between 3% and 9%).
- Private Medical Insurance.
- 25 paid days of annual leave.
- Interest Free Season Ticket Loan.
- Holiday Purchase scheme.
- Dental and Travel Insurance options.
- Cycle to Work Scheme.
- Salary Sacrifice Cars.
- Subsidised Gym Membership.
- Employee Discounts (Reward Gateway).
CRM Coordinator employer: Universal Music Group UK
At Universal Music Group UK, we pride ourselves on being an inclusive and innovative employer that champions diversity and personal growth. As a CRM Coordinator, you'll thrive in a dynamic work culture that values collaboration and creativity, while enjoying a comprehensive benefits package including private medical insurance, generous annual leave, and opportunities for professional development. Join us in shaping culture through music and be part of a team that truly values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Universal Music. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for a quick demo or presentation during interviews. It’s a great way to showcase your tech-savvy side and how you can contribute to the CRM team.
✨Tip Number 3
Be prepared with questions! When you’re chatting with the team, ask about their current projects or challenges. This shows you’re genuinely interested and ready to jump in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Universal Music family.
We think you need these skills to ace CRM Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the CRM Coordinator role. Highlight your experience with data, marketing, and any technical skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills:Since this role involves a lot of collaboration, let your written communication shine! Use clear and concise language in your application to demonstrate how you can effectively bridge gaps between teams. We love a good communicator!
Be Data-Driven:Mention any experience you have with data analytics or CRM systems. We want to see how you've used data to drive decisions in past roles. If you've got any cool examples, don't hesitate to share them!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Universal Music Group UK
✨Know Your CRM Basics
Before the interview, brush up on your knowledge of CRM systems and how they integrate with marketing strategies. Be ready to discuss your experience with data compliance, segmentation, and personalisation, as these are key aspects of the role.
✨Showcase Your Communication Skills
Since this role involves liaising between technical teams and non-technical stakeholders, practice articulating complex ideas in simple terms. Prepare examples of how you've successfully communicated across different teams in the past.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple workflows and deadlines. Share specific examples of how you've prioritised tasks in a busy environment, especially when working on CRM campaigns or data-related projects.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in digital marketing and CRM tools. Mention any recent developments you've learned about, and be ready to discuss how they could benefit Universal Music's CRM strategies.
