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- Tasks: Support clients and manage royalty queries in a dynamic music environment.
- Company: Join Universal Music, the world's leading music company with a vibrant culture.
- Benefits: Enjoy competitive pay, private medical insurance, and 25 days of annual leave.
- Why this job: Be part of exciting projects and help shape the future of music.
- Qualifications: Client-facing experience, strong communication skills, and attention to detail required.
- Other info: Inclusive workplace committed to diversity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Music is Universal. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The UK Administration department at UMPG provides a client focused service with the mandate to provide an industry leading customer service offering, through new technologies and a constant refinement of process delivered through innovative thinking across the team. We are searching for a natural communicator who is comfortable liaising with internal stakeholders, clients and their representatives. The position is rich in opportunity for involvement with the company’s biggest deals, signings, and international projects.
Organization Responsibilities
- Responsible for updating and maintaining client details
- Representing UMPG in a professional and clear way
- Maintaining and adhering to guaranteed response times
- Resolving administration queries, covering royalty and copyright
- Delivering high quality client services and ensuring the best client experiences
- Managing client needs
- Communicating with clients both via email and telephone
- Liaising with internal departments to resolve more complex client issues
- Liaise with finance and accounts payable teams
- Ad Hoc tasks and projects as directed by the Senior Manager, Royalties & Customer Services & Senior Manager UK Copyright & Customer Services
- Logging all communications and queries to help build KPIs and statistics for management
Skills And Experience Required
Must Have
- Experience in a client facing role
- Self-starter that is able to take initiative
- Effective and efficient communicator
- High attention to detail
- Organised
- Good numeracy
- Microsoft package literate
- Ability to manage deadlines and work to timetables
Nice to Have
- Demonstrable interest in the Administration / Operation of a music publisher
- Experience with SAP
- Experience with CRM systems
About UMG UK
We are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.
Bonus Tracks: Your Benefits
- Group Personal Pension Scheme (between 3% and 9%)
- Private Medical Insurance
- 25 paid days of annual leave
- Interest Free Season Ticket Loan
- Holiday Purchase scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Client Services & Royalty Assistant employer: Universal Music Group UK
Contact Detail:
Universal Music Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services & Royalty Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the music industry, especially those at Universal Music. Attend events, join online forums, and don’t be shy about sliding into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they embrace diversity. This will help you connect with the interviewers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with clients and internal teams, being articulate and confident is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Universal Music family. So, get your application in and let’s make some music magic happen!
We think you need these skills to ace Client Services & Royalty Assistant
Some tips for your application 🫡
Show Your Passion for Music: When you're writing your application, let your love for music shine through! We want to see how your enthusiasm aligns with our mission at Universal Music. Share any relevant experiences or projects that highlight your connection to the industry.
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services & Royalty Assistant role. Highlight your client-facing experience and communication skills, as these are key for us. A little effort in personalising your application can go a long way!
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your skills and experiences. Remember, attention to detail is crucial in this role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Universal Music Group UK
✨Know Your Music Industry Basics
Before heading into the interview, brush up on your knowledge of the music industry, especially how client services and royalties work. Familiarise yourself with Universal Music's recent projects and artists to show your genuine interest and understanding of their business.
✨Showcase Your Communication Skills
As a Client Services & Royalty Assistant, effective communication is key. Prepare examples from your past experiences where you successfully resolved client queries or liaised with different teams. This will demonstrate your ability to handle the role's demands.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially when juggling multiple tasks. Share specific tools or methods you use to keep track of deadlines and ensure high-quality service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential client issues you might face in this role and how you would approach resolving them. This will show your proactive mindset and readiness for the challenges ahead.
