At a Glance
- Tasks: Support and improve in-house applications while collaborating with legal and business teams.
- Company: Join Universal Music, the world's leading music company with a diverse and inclusive culture.
- Benefits: Gain valuable experience in legal tech and business analysis within a creative environment.
- Other info: Opportunities for growth and learning in a dynamic, supportive team.
- Why this job: Make an impact in the music industry while developing your skills in technology and legal operations.
- Qualifications: Attention to detail, strong communication skills, and a willingness to learn about legal technology.
The predicted salary is between 63000 - 77000 £ per year.
Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company.
From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities.
We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.
If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email Universal Music Careers@umusic. com.
Role Overview
We are looking for a highly organised and detail-oriented Support Analyst to support the operation and development of our in-house applications.
The primary focus of the position is to work directly with our technology, legal and business affairs teams to improve our efficiency.
The successful candidate will be expanding upon our existing in-house applications.
The role combines administration, application support and quality assurance.
Over time, the successful candidate will also have opportunities to contribute to application testing, process improvement, requirements gathering and product development.
This role would suit someone with experience in back-office administration or data entry who is interested in moving into legal technology, business analysis or product delivery.
It would also suit a junior paralegal, law graduate or aspiring solicitor who is interested in legal operations and technology.
Key Responsibilities
- Operational Improvement & Efficiency
- Work directly with lawyers and business affairs teams to standardise global documentation.
- Create standardised templates and workflows.
- Review generated documents to ensure that data has rendered correctly.
- Identify missing, inconsistent or unclear terms and raise these with the relevant lawyer.
- Application Support
- Become a subject-matter expert in the day-to-day use of your application.
- Support business users with training and guidance.
- Identify application defects, errors or unexpected system behaviour.
- Record issues clearly, including the steps taken, data entered, expected outcome and actual outcome. Provide screenshots and example documents where required.
- Escalate technical issues to the Product Owner, Developers or Testers as appropriate.
- Quality Assurance and Testing
- Test system outputs, updates and configuration changes before release.
- Create and execute straightforward test scenarios.
- Record defects and confirm whether fixes have been implemented successfully.
- Support regression testing to ensure that changes have not affected existing templates or functionality.
- Process and Product Improvement
- Identify recurring user-experience issues, Suggesting improvements where necessary.
- Help document current processes and create simple user guidance.
- Support the Product Owner in gathering information from legal stakeholders.
- Assist with translating business or legal requirements into clear application rules.
- Contribute to user stories, acceptance criteria and testing scenarios as experience develops.
- Participate in team meetings, including daily stand-ups, refinement sessions and sprint planning where required.
- Candidate Profile
Essential Skills And Experience
- Strong attention to detail.
- Experience entering, reviewing or maintaining structured information.
- Ability to follow detailed processes
- Strong written English and proofreading skills.
- Confidence working with document-management systems.
- Ability to identify inconsistencies, missing information and obvious errors.
- Good organisational skills and the ability to manage multiple requests.
- Professional communication skills and confidence working internal teams
- Willingness to learn unfamiliar legal, technical and contractual terminology.
- Ability to recognise when an issue requires escalation
Desirable Skills And Experience
- A law degree, legal qualification or experience working in a legal environment.
- Experience preparing legal documents or formal correspondence.
- Experience using a case-management or document automation systems.
- Experience with Jira, Confluence or another issue-management platform.
- Exposure to software testing or user acceptance testing.
- An interest in legal technology, business analysis, product ownership or application development.
- Experience working in music, media, entertainment, publishing or intellectual property.
- Knowledge of more than one language.
- Languages
- Additional Languages Are Highly Desirable, But Not Essential
Interest will be given to candidates with skills in
- Spanish
- Italian
- French
- Portuguese
Fluency is not required in every language. Candidates should clearly state their level of proficiency.
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.
However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.
Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
- Job Category
- Technology
- #J-18808-Ljbffr
Support Analyst (12 month FTC) employer: Universal Music Group UK
At Universal Music, we pride ourselves on fostering a vibrant and inclusive work culture that champions diversity and innovation. As a Support Analyst, you'll not only contribute to the efficiency of our in-house applications but also benefit from extensive opportunities for professional growth within the dynamic music industry. Our commitment to employee development, coupled with a supportive environment that embraces neurodiversity, makes Universal Music an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst (12 month FTC)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Universal Music Group UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Universal Music Group UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Universal Music Group UK!
✨Direct Apply to Universal Music Group UK
Let's not forget to apply directly through the Universal Music Group UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Analyst (12 month FTC)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Universal Music Group UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Universal Music Group UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Universal Music Group UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
