At a Glance
- Tasks: Monitor and resolve incidents in production systems, ensuring smooth operations.
- Company: Join Universal Logistics, a leader in transportation and logistics solutions.
- Benefits: Enjoy competitive salary, benefits, and opportunities for career growth.
- Other info: Collaborative culture with a focus on professional development.
- Why this job: Make a real impact by supporting critical systems in a dynamic environment.
- Qualifications: Bachelor’s degree in IT or related field and 2-4 years of support experience.
The predicted salary is between 35000 - 42000 £ per year.
Are you looking to join a dynamic team that provides its people with the tools to be successful and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!
Universal Logistics Holdings, Inc. (ULH) is a leading asset-light provider of customized transportation and logistics solutions. With operations spanning trucking, intermodal, brokerage, and value-added services, ULH delivers flexible supply chain solutions to customers across North America.
Position OverviewThe Production Support Analyst role provides second and third-line technical and software support for critical production environments.
Key Responsibilities- Monitor, troubleshoot, and resolve incidents/service requests in production systems, ensuring minimal disruption to business operations.
- Train first level support when possible.
- Act as point-of-contact for system-related inquiries, escalating issues to development or infrastructure teams when needed.
- Perform data corrections and updates, mitigating potential business risks and ensure operations can continue without interruption.
- Perform deep-dive analysis to identify recurring problems and implement temporary and long-term solutions.
- Create SQL scripts/stored procedures to update critical data due to software gaps.
- Proactively track system health, job processing, and integrations to prevent downtime.
- Provide timely updates to business units, operations teams, and leadership on critical incidents.
- Ensure systems, workflows, and update requests align with ULH’s security, compliance, and data governance requirements.
- Coordinate and perform system upgrades in a test environment.
Education & Experience
- Bachelor’s degree in Information Technology, Computer Science, Business Systems, or related field (or equivalent work experience).
- 2–4 years of experience in production/application support, preferably in logistics, transportation, or supply chain environments.
Technical Skills
- Familiarity with enterprise systems such as TMS (Transportation Management Systems), WMS (Warehouse Management Systems), ERP, or similar platforms.
- TMW Suite TMS knowledge a plus.
- Knowledge of SQL including tables, data queries, stored procedures, views, and SSRS tools.
- Strong knowledge of incident management tools (Freshworks, Jira, or equivalent).
Soft Skills
- Strong problem-solving skills with the ability to prioritize and shift priorities quickly.
- Excellent communication and collaboration with technical and non-technical stakeholders.
- Detail-oriented with strong documentation and organizational skills.
- Ability to work independently.
- Create brainstorming groups to collaborate on overcoming obstacles and developing effective action plans.
- Be part of a growing, publicly traded logistics company with national reach.
- Opportunity to directly support critical systems that drive transportation, warehousing, and supply chain operations.
- Collaborative environment with career growth and development opportunities.
- Competitive salary, benefits, and 401(k).
Production Support Analyst employer: Universal Logistics Holdings, Inc.
Universal Logistics is an exceptional employer that fosters a collaborative and growth-oriented work culture, providing its employees with the tools and opportunities to succeed in their careers. As a Production Support Analyst, you will play a vital role in supporting critical systems within a leading logistics company, while enjoying competitive salaries, comprehensive benefits, and a commitment to professional development in a dynamic environment located at GO-9 Mile Road.
Contact Details:
Universal Logistics Holdings, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Analyst
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Universal Logistics Holdings, Inc. and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Universal Logistics Holdings, Inc.!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Universal Logistics Holdings, Inc. keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Production Support Analyst
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Universal Logistics Holdings, Inc.:This is your chance to really connect with the team at Universal Logistics Holdings, Inc.. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Universal Logistics Holdings, Inc.
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Universal Logistics Holdings, Inc..
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Universal Logistics Holdings, Inc. that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Universal Logistics Holdings, Inc.. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
