At a Glance
- Tasks: Lead a care service, ensuring high-quality, person-centred care and team development.
- Company: Universal Care Services, dedicated to outstanding care and team building.
- Benefits: Competitive salary, paid mileage, annual leave, and career development opportunities.
- Other info: Inclusive workplace committed to supporting all individuals.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: CQC-ready leadership experience and NVQ Level 5 in adult care management.
The predicted salary is between 32000 - 34000 € per year.
Are you an experienced care leader who loves building a strong team, delivering outstanding care, and running a service you can be proud of? At Universal Care Services, we’re looking for a Registered Manager to lead our local service, driving quality, compliance, people development, and sustainable growth.
Right to Work
You must already be fully eligible to work in the UK.
Key Responsibilities
- Lead the day‑to‑day running of the service, ensuring safe, effective, person‑centred care.
- Build and sustain a positive, inclusive, high‑performing culture.
- Manage budgets and operate within agreed financial parameters.
- Recruit, develop, supervise and retain a strong staff team, reducing reliance on agency cover.
- Oversee quality assurance, audits, incident learning, and continuous improvement.
- Support the marketing and growth of the service—promoting our services at agreed prices.
- Maintain robust governance and inspection readiness, including staff/employment evidence requirements that support CQC compliance expectations.
Working Hours
Nominally 40 hours per week, with flexibility required to meet service needs. You’ll take part in an on‑call rota and may need to work additional hours for effective service delivery.
Contract and Salary
Full‑time. Salary £32,000 – £34,000 (DOE) + on‑call allowance. Base: Walsall (travel across surrounding areas may be required).
Benefits
- Paid mileage (where applicable): 30p per mile.
- Annual Leave: 28 days per year (pro‑rata) inclusive of Bank Holidays.
- £400 Refer a Friend Scheme (T&Cs apply).
- Blue Light Card – discounts on high street names.
- Career development: leadership development and funded qualifications (role/eligibility dependent).
- Company phone with access to our in‑house systems/apps.
- Enhanced DBS process supported by the company.
Key Duties
- Leadership & Service Management
Lead the service to meet agreed standards, objectives, and quality outcomes. Create and uphold an open, positive and inclusive culture. Maintain strong working relationships with Senior Management and key partners. Organise and implement policies/procedures in line with the QCS Care Quality Management System. - People & Workforce
Recruit, select, and retain staff within agreed budgets. Oversee induction and role development, coaching and performance management. Build effective rotas that meet statutory requirements and service user needs. Promote professional development, resolve conflict well, and maintain a culture of performance. - Quality, Compliance & Governance
Ensure the service meets legislative and regulatory requirements and is always inspection‑ready. Implement and maintain quality assurance systems, audits, and action plans. Monitor health & safety across office and field operations. Minimise risk through clear documentation, safe systems, and strong oversight. - Care & Outcomes
Set and maintain high standards of care and practice. Ensure service user rights are protected and care planning is effective and reviewed. Work with multi‑disciplinary professionals to support best outcomes. - Growth & Marketing
Support local marketing activity and relationship building. Promote and sell services at agreed pricing, sustaining growth responsibly.
Who We’re Looking For
- CQC‑ready leadership experience (home care/domiciliary preferred; other regulated settings considered).
- Strong working knowledge of CQC standards/KLOEs, safeguarding, risk management, and governance expectations.
- Confident people manager – able to recruit, retain, develop and lead teams to a high standard.
- Commercial and operational confidence (budgeting, performance, compliance and service improvement).
- Qualification: NVQ Level 5 (or equivalent) in leadership/management for adult care or working towards.
- Excellent communication, organisation, and decision‑making skills.
- Right to work in the UK (essential).
Desirable
Experience leading a service through CQC inspection.
Safer Recruitment
This role is subject to safer recruitment checks, including enhanced DBS, satisfactory references, and right to work verification.
Inclusion Statement
We are proud to be a Disability Confident employer. We welcome applications from all individuals who meet the criteria of the vacancy. We are committed to creating an inclusive and supportive working environment where everyone can thrive.
Registered Manager in Walsall employer: Universal Care Services
At Universal Care Services, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our Registered Managers to lead with confidence. With a focus on professional development, including leadership training and funded qualifications, we ensure our team members have the tools they need to excel in their roles. Located in Walsall, we provide competitive benefits such as paid mileage, generous annual leave, and a commitment to maintaining a positive environment where outstanding care can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Registered Manager in Walsall
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Registered Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care and compliance, so you can showcase how your leadership style aligns with their mission. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially around team management and quality assurance. We suggest doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Registered Manager position!
We think you need these skills to ace Registered Manager in Walsall
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've built and managed teams in the past, so share specific examples that demonstrate your ability to lead effectively.
Be Person-Centred:Since the role is all about delivering outstanding care, emphasise your commitment to person-centred approaches. Talk about how you've ensured that care is tailored to individual needs and how you’ve maintained high standards of service.
Demonstrate Compliance Knowledge:Make it clear that you understand CQC standards and compliance requirements. We’re looking for someone who can keep our service inspection-ready, so mention any relevant experience you have with audits and quality assurance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Universal Care Services
✨Know Your CQC Standards
Familiarise yourself with the Care Quality Commission (CQC) standards and Key Lines of Enquiry (KLOEs). Be ready to discuss how your previous experience aligns with these standards, especially in terms of compliance and quality assurance.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully built and managed teams. Think about specific situations where you’ve developed staff or resolved conflicts, as this will demonstrate your people management skills.
✨Understand Financial Management
Brush up on your budgeting and financial management skills. Be prepared to discuss how you’ve managed budgets in the past and how you plan to operate within financial parameters while still delivering high-quality care.
✨Demonstrate Your Commitment to Growth
Think about ways you can contribute to the growth and marketing of the service. Have ideas ready on how to promote services effectively and sustain growth, as this shows your proactive approach and understanding of the business side of care.
