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- Tasks: Lead and support care teams to deliver exceptional home care services.
- Company: Universal Care Services, a top domiciliary care provider in the Midlands.
- Benefits: Competitive salary, career development, and the chance to make a real difference.
- Why this job: Join a passionate team and help individuals live independently and comfortably at home.
- Qualifications: Experience in care management and strong leadership skills required.
- Other info: Regular travel across regions with opportunities for growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
About Universal Care Services: Universal Care Services is a leading domiciliary care provider operating across the Midlands, with established branches in Birmingham, Hinckley, Corby, Cambridge, Huntingdon, Norfolk and Ipswich. We deliver personalised, high-quality home care that supports individuals to remain independent, safe and comfortable in their own homes.
We are seeking an experienced and motivated Operations Manager to oversee and support our teams across Norfolk, Ipswich, Cambridge and Huntingdon. This role is pivotal in ensuring that our branches deliver exceptional standards of care, regulatory compliance and operational performance.
Role SummaryThe Operations Manager will be responsible for the day-to-day operational performance of the branches under their remit. You will work closely with the wider Operations Team, Branch Managers, Care Coordinators and Senior Leadership to ensure high-quality service delivery, strong compliance, staff development, and continuous improvement. Regular travel between the designated branches is essential, along with occasional travel to our Head Office in Hinckley.
Key Responsibilities- Lead, support and mentor Branch Managers to ensure effective service delivery and compliance with CQC regulations.
- Monitor operational performance, including KPIs, staffing levels, recruitment, quality assurance and customer satisfaction.
- Ensure each branch maintains high standards in care delivery, safeguarding, medication management and documentation.
- Drive continuous improvement initiatives and promote a positive culture across all teams.
- Support with audits, inspections and internal compliance reviews, ensuring timely action plans are implemented.
- Work collaboratively with HR, Recruitment, Training and Quality teams to strengthen workforce development and retention.
- Respond to escalations, incidents and service risks, ensuring effective resolution and communication.
- Oversee growth and development opportunities within the branches, supporting sustainable expansion.
- Ensure all policies, procedures and regulatory requirements are consistently followed.
- Represent Universal Care Services professionally across the regions, building strong relationships with external partners and stakeholders.
- Proven experience in a managerial or senior role within domiciliary care or a closely related health & social care setting.
- Strong understanding of CQC regulations, compliance frameworks and quality standards.
- Demonstrable experience leading teams across multiple locations.
- Full UK driving licence and willingness to travel regularly between branches.
- NVQ Level 3 in Health & Social Care (minimum); Level 5 in Leadership & Management (or willingness to work towards) is desirable.
- Experience managing safeguarding concerns, investigations and service improvements.
- Strong leadership skills with the ability to motivate and develop staff.
- Excellent organisational and time-management abilities.
- Confident decision-maker with a proactive, solutions-focused mindset.
- Outstanding communication and interpersonal skills.
- Ability to remain calm under pressure and manage complex situations.
- High attention to detail, especially regarding compliance and documentation.
- Commitment to delivering safe, high-quality, person-centred care.
- Professional, reliable and driven to achieve results.
- Regular travel across Norfolk, Ipswich, Cambridge and Huntingdon.
- Occasional travel to Hinckley Head Office for meetings and training.
- Flexibility to support outside core working hours when required.
Operations Manager employer: Universal Care Services (UK) Ltd
Contact Detail:
Universal Care Services (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Universal Care Services thoroughly. Understand their values, services, and recent developments. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Focus on articulating your experience in managing teams and ensuring compliance, as these are key for the Operations Manager role. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Universal Care Services.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in domiciliary care and any relevant managerial roles. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering high-quality care and how you can contribute to our team. Keep it engaging and personal, just like we do at StudySmarter.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience and how you've successfully managed teams in the past. We love seeing examples of how you've motivated staff and driven improvements in service delivery.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Universal Care Services (UK) Ltd
✨Know Your Stuff
Make sure you brush up on CQC regulations and compliance frameworks. Being able to discuss these confidently will show that you understand the industry and can lead teams effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability as an Operations Manager.
✨Be Ready for Scenario Questions
Expect questions about handling incidents or service risks. Prepare by thinking through potential scenarios and how you would respond, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company’s culture and future plans. This could be about their approach to staff development or how they handle compliance challenges. It shows you're genuinely interested in contributing to their success.