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- Tasks: Lead and support care teams to deliver exceptional home care services.
- Company: Universal Care Services, a top domiciliary care provider in the Midlands.
- Benefits: Competitive salary, career development, and the chance to make a real difference.
- Why this job: Join a passionate team and help individuals live independently and comfortably at home.
- Qualifications: Experience in care management and strong leadership skills required.
- Other info: Regular travel across regions with opportunities for growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
About Universal Care Services
Universal Care Services is a leading domiciliary care provider operating across the Midlands, with established branches in Birmingham, Hinckley, Corby, Cambridge, Huntingdon, Norfolk and Ipswich. We deliver personalised, high-quality home care that supports individuals to remain independent, safe and comfortable in their own homes.
We are seeking an experienced and motivated Operations Manager to oversee and support our teams across Norfolk, Ipswich, Cambridge and Huntingdon. This role is pivotal in ensuring that our branches deliver exceptional standards of care, regulatory compliance and operational performance.
Role Summary
The Operations Manager will be responsible for the day-to-day operational performance of the branches under their remit. You will work closely with the wider Operations Team, Branch Managers, Care Coordinators and Senior Leadership to ensure high-quality service delivery, strong compliance, staff development, and continuous improvement. Regular travel between the designated branches is essential, along with occasional travel to our Head Office in Hinckley.
Key Responsibilities
- Lead, support and mentor Branch Managers to ensure effective service delivery and compliance with CQC regulations.
- Monitor operational performance, including KPIs, staffing levels, recruitment, quality assurance and customer satisfaction.
- Ensure each branch maintains high standards in care delivery, safeguarding, medication management and documentation.
- Drive continuous improvement initiatives and promote a positive culture across all teams.
- Support with audits, inspections and internal compliance reviews, ensuring timely action plans are implemented.
- Work collaboratively with HR, Recruitment, Training and Quality teams to strengthen workforce development and retention.
- Respond to escalations, incidents and service risks, ensuring effective resolution and communication.
- Oversee growth and development opportunities within the branches, supporting sustainable expansion.
- Ensure all policies, procedures and regulatory requirements are consistently followed.
- Represent Universal Care Services professionally across the regions, building strong relationships with external partners and stakeholders.
Experience & Qualifications Required
- Proven experience in a managerial or senior role within domiciliary care or a closely related health & social care setting.
- Strong understanding of CQC regulations, compliance frameworks and quality standards.
- Demonstrable experience leading teams across multiple locations.
- Full UK driving licence and willingness to travel regularly between branches.
- NVQ Level 3 in Health & Social Care (minimum); Level 5 in Leadership & Management (or willingness to work towards) is desirable.
- Experience managing safeguarding concerns, investigations and service improvements.
Key Skills & Attributes
- Strong leadership skills with the ability to motivate and develop staff.
- Excellent organisational and time-management abilities.
- Confident decision-maker with a proactive, solutions-focused mindset.
- Outstanding communication and interpersonal skills.
- Ability to remain calm under pressure and manage complex situations.
- High attention to detail, especially regarding compliance and documentation.
- Commitment to delivering safe, high-quality, person-centred care.
- Professional, reliable and driven to achieve results.
Additional Requirements
- Regular travel across Norfolk, Ipswich, Cambridge and Huntingdon.
- Occasional travel to Hinckley Head Office for meetings and training.
- Flexibility to support outside core working hours when required.
Operations Manager employer: Universal Care Services Ltd
Contact Detail:
Universal Care Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care sector. Attend local events, join online forums, or even reach out to current employees at Universal Care Services. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Universal Care Services thoroughly—understand their values, services, and recent news. This will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams or improved operations in previous roles. Highlight your experience with compliance and quality standards to align with what they're looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in domiciliary care and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering high-quality care and how you can contribute to our mission at Universal Care Services. Keep it engaging and personal.
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to mention your understanding of CQC regulations and any relevant experiences. We love seeing candidates who are proactive about quality standards!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Universal Care Services Ltd
✨Know Your Stuff
Make sure you brush up on CQC regulations and compliance frameworks before the interview. Being able to discuss these in detail will show that you understand the industry and are ready to tackle the challenges of the Operations Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially across multiple locations. Highlight your ability to motivate staff and drive performance, as this is crucial for the role at Universal Care Services.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like managing safeguarding concerns or responding to service risks. Think through potential scenarios and your approach to resolving them effectively.
✨Demonstrate Your Commitment to Quality Care
Express your passion for delivering high-quality, person-centred care. Share any initiatives you've implemented in previous roles that improved service delivery or compliance, as this aligns perfectly with what Universal Care Services values.