At a Glance
- Tasks: Lead and develop a team of Field Service Engineers while managing day-to-day operations.
- Company: Dynamic company focused on exceptional customer service and technical excellence.
- Benefits: Competitive salary, bonuses, and travel allowance with opportunities for growth.
- Other info: Join a supportive team in a role that offers career advancement and skill development.
- Why this job: Make a real impact by enhancing service delivery and customer satisfaction.
- Qualifications: Experience in field service engineering and strong leadership skills required.
The predicted salary is between 50000 - 60000 € per year.
We're looking for a hands-on Technical Manager / Service Manager to lead and elevate our Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience. You'll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues – combining strong leadership with real technical expertise.
Responsibilities
- Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
- Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
- Manage technical escalations, resolving complex issues quickly and professionally
- Oversee installation projects nationwide, ensuring deadlines and installation targets are met
- Allocate workloads and prioritise jobs to maximise responsiveness and uptime
- Identify trends, recurring issues and opportunities for continuous improvement
- Work closely with customers and internal stakeholders to deliver a best-in-class service
- Deliver training and upskilling across the team
- Track performance metrics and use data to improve service delivery
Qualifications
- Proven experience in field service engineering, with demonstrable leadership experience
- Commercially aware, customer-focused and solutions-driven
- Confident managing escalations and high-pressure situations
- Strong organisational, communication and problem-solving skills
- Experience with service systems (CRM/ERP) and performance reporting
- Engineering degree or equivalent (Electrical/Mechanical preferred)
Compensation & Benefits
Salary: £50-60000 Basic
Based in Worcester with occasional travel to sites
Car / Allowance
Company Bonuses
Service Manager in Worcester employer: Universal Business Team
As a Service Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With a focus on leadership and technical excellence, we offer competitive salaries, performance bonuses, and the opportunity to lead a dedicated team of Field Service Engineers across the UK. Our culture fosters collaboration and innovation, ensuring that you can make a meaningful impact while enjoying a fulfilling career in Worcester.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to share examples of how you've successfully managed teams and resolved complex issues in the past. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills and experience, and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and highlight any key points from your conversation.
We think you need these skills to ace Service Manager in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Manager. Highlight your leadership experience and any technical expertise that aligns with the job description. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team of Field Service Engineers and how you can elevate our service delivery. Keep it engaging and relevant to the role.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully managed escalations or resolved complex issues. We love seeing how you tackle challenges head-on and improve customer satisfaction!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Universal Business Team
✨Know Your Technical Stuff
As a Service Manager, you'll need to showcase your technical expertise. Brush up on the latest trends in field service engineering and be ready to discuss how you've tackled complex issues in the past. This will not only demonstrate your knowledge but also your problem-solving skills.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams before. Think about specific situations where you drove performance or improved service delivery. This will help the interviewers see you as a strong leader who can manage and motivate a team effectively.
✨Understand Customer Needs
Since customer satisfaction is key, be ready to talk about how you've prioritised customer needs in previous roles. Share stories that highlight your customer-focused approach and how you've resolved escalations while maintaining a positive experience for clients.
✨Be Data-Driven
Familiarise yourself with performance metrics and how they can improve service delivery. Be prepared to discuss how you've used data in the past to identify trends and implement continuous improvements. This shows you're not just reactive but proactive in enhancing service operations.
