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- Tasks: Support the sales team with admin tasks and customer interactions.
- Company: Join a growing, family-run SME in Poole, Dorset.
- Benefits: Enjoy a supportive culture and opportunities for growth.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in sales processes and strong communication skills required.
- Other info: Office-based role with a salary of £30,000 - £32,000.
Location: Poole, Dorset, BH12 4TS
Salary: £30,000 - £32,000 (negotiable based on experience)
Working Hours: Monday – Friday, 8am – 5pm (Office-based)
We’re recruiting for a Sales Support Administrator to join a growing SME, family run business. This is a fantastic opportunity for a highly motivated, proactive individual to support a dynamic and growing team. You will provide vital support to the Business Development Manager and wider sales team, enabling them to focus on customer-facing activities while ensuring seamless administrative and operational processes.
Key Responsibilities:
- Administrative Support: Assist the Business Development Manager and Account Managers with customer-related tasks, documentation, and follow-ups to ensure smooth service delivery.
- Sales Process Management: Track and monitor the sales process from initial engagement through to ongoing account management. Ensure all necessary steps are documented and followed.
- Customer Account Review: Record and action items arising from customer account reviews and meetings. Resolve issues and queries quickly, collaborating with relevant departments when necessary.
- Reporting & Data Management: Maintain accurate customer data in CRM systems, monitor sales calls, visits, and pipeline, and generate performance reports for the Divisional Managing Director.
- Issue Resolution: Address customer complaints and issues, working closely with other departments to resolve problems such as product returns, late deliveries, or faulty products.
- Collaboration & Communication: Act as the go-to person for general inquiries, manage internal and external communications, and ensure customer interactions align with the company’s values and mission.
Essential Skills & Experience:
- Proven Experience: Strong understanding of sales processes and experience working with sales teams.
- Proactive & Solution-Focused: Ability to work autonomously, take ownership of tasks, and proactively seek areas to add value to the team.
- Technical Skills: Proficiency in Microsoft Excel and other MS Office tools, with the ability to work confidently with CRM and ERP systems.
- Attention to Detail: Strong organisational skills, with a keen eye for detail and accuracy in all aspects of work.
- Problem-Solving: Experience in resolving customer issues and troubleshooting effectively.
- Relationship Building: Ability to develop strong relationships with both internal colleagues and external customers.
Requirements:
- A self-motivated individual who can work independently but also enjoys being part of a collaborative team.
- An organised individual with a natural ability to manage multiple tasks and prioritise effectively.
- A proactive approach, seeking out opportunities to add value and make improvements.
- A strong communicator who is comfortable interacting with people at all levels, both written and verbal.
Why Join Us?
- Growth & Development: This role offers a great opportunity to develop your skills and career.
- Supportive Culture: Join a company with a fantastic team culture, where you’ll receive the support you need to thrive and progress.
- Impact & Recognition: Your work will directly contribute to the success of the team and the wider business.
To Apply: If you’re ready to take on a role that will challenge you and offer real growth opportunities, submit your application today.
Sales Support Executive employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Familiarise yourself with the sales processes and tools commonly used in the industry. Understanding CRM and ERP systems will give you an edge, as you'll be able to demonstrate your technical skills during the interview.
✨Tip Number 2
Showcase your proactive nature by preparing examples of how you've added value in previous roles. Think about specific instances where you took initiative to solve problems or improve processes, as this aligns perfectly with what we're looking for.
✨Tip Number 3
Practice your communication skills, especially in a sales context. Be ready to discuss how you've built relationships with customers and colleagues, as strong interpersonal skills are crucial for this role.
✨Tip Number 4
Research our company culture and values. Being able to articulate how your personal values align with ours will help you stand out as a candidate who is not only qualified but also a great fit for our team.
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and administrative roles. Emphasise your understanding of sales processes and any specific achievements that demonstrate your proactive approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the company's needs. Mention your ability to work autonomously while also being a team player, as this is crucial for the position.
Highlight Technical Skills: Since proficiency in Microsoft Excel and CRM systems is essential, be sure to mention your technical skills clearly. Provide examples of how you've used these tools in previous roles to manage data or improve processes.
Showcase Problem-Solving Abilities: Include specific examples in your application that demonstrate your problem-solving skills. Describe situations where you successfully resolved customer issues or improved operational processes, as this will resonate well with the hiring team.
How to prepare for a job interview at Universal Business Team
✨Show Your Sales Process Knowledge
Make sure to demonstrate your understanding of sales processes during the interview. Be prepared to discuss your previous experiences working with sales teams and how you contributed to their success.
✨Highlight Your Proactive Nature
Emphasise your proactive approach to problem-solving. Share examples of how you've taken initiative in past roles, especially in resolving customer issues or improving processes.
✨Demonstrate Technical Proficiency
Since the role requires proficiency in Microsoft Excel and CRM systems, be ready to discuss your technical skills. You might even want to mention specific tools you've used and how they helped you manage data effectively.
✨Communicate Clearly and Confidently
As a Sales Support Executive, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, both verbally and in writing, to show that you can interact well with colleagues and customers alike.
