Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support new business growth and maintain customer relationships without cold calling.
- Company: Join a reputable supplier of educational products with a friendly team and strong growth.
- Benefits: Enjoy a competitive salary, flexible hours, free lunch, and plenty of tea and coffee.
- Why this job: Be part of a supportive culture in a growing company that values its employees.
- Qualifications: Previous experience in sales support or customer service is desirable; strong communication skills needed.
- Other info: Opportunity to work in a close-knit environment with excellent staff retention.
The predicted salary is between 26000 - 30000 ÂŁ per year.
- Job Title: Sales Support Administrator
- Location: Doncaster
- Salary: ÂŁ26,000- ÂŁ30,000 basic, plus company wide bonus scheme
- Hours: Monday- Friday 8.30am-4.30pm (Can be flexible)
About the Company
Our client is a well-established supplier of educational presentation and graduation products. Founded in 1998, they have built a strong reputation for quality and service, supplying universities, schools and colleges across the UK and Europe , and now expanding into the US market.
They are proud of their small but friendly team, with excellent staff retention, reflecting their supportive culture and reputation as a great employer. With a turnover of ÂŁ1.6 million and continuing growth, they are now looking to add a Sales Support Administrator to their team based in Doncaster.
The Role
As Sales Support Administrator, you’ll play a vital part in supporting both new business growth and existing customer relationships. (This is not a hard sales role, there will be no cold calling) This role is ideal for someone who is proactive, organised, and enjoys variety.
You’ll be responsible for researching potential clients, initiating first contact via email or LinkedIn message, supporting existing customers, and ensuring a smooth process before handing over orders to the sales order processor. You’ll also play a key role in maintaining excellent customer service across calls, emails, and webchats.
Key Responsibilities
- Research and identify potential schools, universities, colleges, and other educational organisations
- Gather and input key contacts into the ACT CRM system
- Send initial introduction emails and physical welcome packs
- Follow up on packs and enquiries to generate further engagement
- Manage existing customer accounts and build strong relationships
- Handle repeat orders and enquiries, ensuring excellent service
- Progress orders to the stage before handover to the Sales Order Processor
- Track upcoming events (e.g., graduations) to support proactive outreach
- Handle incoming calls, webchats, and emails professionally and promptly
- Assist colleagues with ad hoc office tasks and “wear multiple hats” as needed
- Previous experience in sales support, administration, or customer service is desirable
- Confident communication skills (written and verbal)
- Strong research and organisational abilities
- Experience using CRM systems
- Ability to manage multiple priorities with attention to detail
- Proactive and adaptable team player, willing to support wider office tasks
What’s on Offer
- Salary: ÂŁ26,000- ÂŁ30,000 basic, plus company wide bonus scheme
- Hours: Monday- Friday 8.30am-4.30pm (Can be flexible)
- Friendly, close-knit working environment with excellent staff longevity
- Opportunity to be part of a well-established but growing business
- Free lunch on a Wednesday
- Endless amounts of tea and coffee
- Free Parking
- EV Charging points for electric cars
- 20 days Annual leave plus 8 bank holidays
IND25
#J-18808-Ljbffr
Sales Support Administrator employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Familiarise yourself with the educational sector, especially universities and colleges. Understanding their needs and challenges will help you engage more effectively with potential clients during your outreach.
✨Tip Number 2
Utilise LinkedIn to connect with professionals in the education sector. Personalise your connection requests and messages to demonstrate your genuine interest in their institutions and how you can support them.
✨Tip Number 3
Brush up on your CRM skills, particularly with ACT or similar systems. Being proficient in managing customer data and tracking interactions will set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Showcase your organisational skills by preparing a mock plan for managing multiple client accounts. This could include how you would track orders, follow-ups, and customer interactions, demonstrating your proactive approach.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support, administration, or customer service. Emphasise your organisational skills and any experience with CRM systems, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive nature and ability to manage multiple priorities. Mention specific examples of how you've successfully supported customer relationships or handled administrative tasks in the past.
Highlight Communication Skills: Since confident communication is essential for this role, ensure you demonstrate your written and verbal communication skills in both your CV and cover letter. Use clear and professional language throughout.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their mission and values in your application. Mention their reputation for quality and service, and how you would contribute to their friendly team culture.
How to prepare for a job interview at Universal Business Team
✨Show Your Research Skills
Since the role involves researching potential clients, demonstrate your research skills during the interview. Prepare a few insights about the company and its market, and be ready to discuss how you would approach identifying new educational organisations.
✨Highlight Your Communication Skills
As communication is key in this role, be sure to showcase your confident written and verbal communication skills. You might want to prepare examples of how you've successfully managed customer relationships or handled inquiries in previous roles.
✨Demonstrate Organisational Abilities
The job requires strong organisational skills, so come prepared with examples of how you've managed multiple priorities in the past. Discuss any tools or methods you use to stay organised, especially if you've worked with CRM systems before.
✨Emphasise Your Proactive Nature
This role is ideal for someone who is proactive, so be ready to share instances where you've taken initiative in your previous jobs. Talk about how you’ve gone above and beyond to support your team or improve processes.
