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For Companies At a Glance
- Tasks: Coordinate sales and operations to ensure seamless customer service and support.
- Company: Fast-growing, service-led organisation with a supportive culture.
- Benefits: Competitive salary, pension scheme, on-site parking, and lunch provisions.
- Other info: Genuine long-term progression opportunities in a friendly office environment.
- Why this job: Join a dynamic team and make a real impact in a growing business.
- Qualifications: Experience in sales support or coordination, strong organisational skills, and excellent communication.
Salary: £30,000 - £35,000 per annum (negotiable, depending on experience)
Hours: Monday to Friday, 7.30am - 4.00pm
Benefits include:
- Company pension scheme
- On-site parking
- Easy access to public transport
- Lunch provisions
- Recognition and reward initiatives
- Friendly, close-knit office environment
- Genuine long-term progression opportunities within a growing business
The Opportunity
We are recruiting on behalf of a fast-growing, service-led organisation that has seen significant expansion over recent years and continues to invest in its people and operations. As part of this growth, our client is creating a brand-new Sales & Operations Coordinator role to support a high-performing Key Account Manager and ensure customers receive an outstanding, seamless service.
This is a busy, fast-paced role where priorities can shift quickly. It will suit someone who enjoys juggling multiple tasks, thrives on organisation, and takes real pride in delivering an exceptional customer experience.
The Role
Working closely with the Key Account Manager, you will become a central point of coordination between customers, engineers and suppliers, taking ownership of day-to-day operational and administrative activity so sales and service delivery run smoothly.
Key responsibilities include:
- Processing customer orders and managing service workflows
- Coordinating service, remedial and emergency call-outs
- Raising purchase orders in line with agreed schedules and supplier quotations
- Booking site visits and liaising with customers, suppliers and engineers
- Monitoring job progress to ensure service level agreements are met
- Reviewing completed paperwork and escalating any discrepancies
- Acting as a primary point of contact for customer service enquiries
- Managing inbound calls, emails and job status updates
- Proactively reviewing upcoming work schedules and future demand
- Supporting the Key Account Manager by removing administrative burden
- Issuing completion certificates, permits and documentation to clients
- Providing general administrative support to ensure smooth office operations
About You
Our client is looking for a sharp, organised and people-focused coordinator who can confidently manage multiple priorities and communicate effectively at all levels.
You will ideally bring:
- Experience in a sales support, operations or coordination role
- Strong organisational and planning skills
- Excellent communication skills, both written and verbal
- A calm, solution-focused approach in a fast-paced environment
- High attention to detail and strong follow-through
- Confidence dealing with customers, suppliers and engineers
- Good IT skills, including Word, Excel and Outlook
- Knowledge of London and the South East (advantageous)
- A proactive, team-oriented mindset
Emotional intelligence, professionalism and the ability to build rapport will be key to success in this role.
Why Apply?
This is a fantastic opportunity to join a growing, stable business where people genuinely matter. You will be trusted, supported and given the space to develop, with clear opportunity to progress as the organisation continues to expand.
If you are looking for a varied role that blends sales support, operations and customer coordination, we would love to hear from you.
Sales & Operations Coordinator employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success, especially in a fast-paced environment like this one.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and suppliers, being able to articulate your thoughts clearly will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining our growing team.
We think you need these skills to ace Sales & Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any relevant sales support or operations experience to show us you're the right fit for the Sales & Operations Coordinator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you've successfully managed multiple tasks in a fast-paced environment, and how you’ve delivered exceptional customer service in the past.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Universal Business Team
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales & Operations Coordinator role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, as this will demonstrate your fit for the fast-paced environment.
✨Communicate Effectively
Effective communication is crucial for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. This will showcase your excellent verbal skills and your ability to build rapport, which is essential for dealing with customers and suppliers.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.