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- Tasks: Join us as a Sales and Customer Care Advisor, handling quotes and orders with precision.
- Company: Be part of a thriving company that values customer service and teamwork.
- Benefits: Enjoy a competitive salary, 25 days holiday, and career growth opportunities.
- Why this job: Make a real impact on customer experience in a fun, supportive team culture.
- Qualifications: We seek positive, confident communicators who excel in multitasking and teamwork.
- Other info: Work Monday to Friday, 08:00-17:00, with a focus on delivering service excellence.
The predicted salary is between 21600 - 37800 £ per year.
Description
Sales Coordinator
Salary: £27,000
Working Hours: Monday – Friday 08:00-17:00 (to include a 45-minute unpaid lunch break daily)
Holidays: 25 days + stats days (25 to include 3-4 for the period of the Christmas break when we are closed)
Reports to: Internal Sales Manager
Are you passionate about delivering first-class customer service? Do you thrive in a fast-paced environment where attention to detail and relationship-building are key? If so, we have an exciting opportunity for you!
Your Role:
As a Sales Coordinator, you will be at the heart of our sales operations, ensuring every quote and order is handled with precision and care. From the moment a customer reaches out to the final delivery, you\’ll be instrumental in providing a seamless experience, building trust, and exceeding expectations.
What You\’ll Be Doing:
- Processing customer quotes and orders efficiently via email, phone, and web platforms.
- Upselling and cross-selling to maximize sales potential and provide customers with the best solutions.
- Handling customer inquiries, offering expert product knowledge, and ensuring a positive experience.
- Following up on quotes, ensuring conversions, and maintaining strong relationships.
- Supervising inbox activity and ensuring all customer communications are addressed promptly.
- Collaborating with internal teams (Warehouse, Logistics, Finance, Sales, and Purchasing) to ensure smooth operations.
- Escalating issues proactively, always striving for quick resolutions.
- Meeting KPIs and service level agreements (SLAs) to uphold our high standards.
- Ensuring order accuracy, meeting deadlines, and contributing to a high quote conversion rate.
- Delivering outstanding customer service, getting to know customers on a personal level, and making them feel valued.
Requirements
What We\’re Looking For:
- A positive, customer-focused attitude with a passion for delivering service excellence.
- A confident communicator who enjoys engaging with people and building relationships.
- A multitasker with strong attention to detail and the ability to work under pressure.
- A team player who thrives in a dynamic, collaborative environment.
- Someone who takes pride in their work, always striving to exceed expectations.
Benefits
Why Join Us?
- Competitive salary and benefits package.
- Career growth opportunities in a thriving company.
- A fun, supportive team culture where your efforts are valued.
- The chance to make a real impact on the customer experience and company success.
If you\’re ready to take your career to the next level and be part of a team that values excellence, apply now! We\’d love to hear from you.
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Sales and Customer Care Advisor employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Care Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer customer inquiries confidently but also enable you to upsell effectively during conversations.
✨Tip Number 2
Practice your communication skills. As a Sales and Customer Care Advisor, you'll need to engage with customers regularly. Role-playing different scenarios can help you feel more prepared and confident in real interactions.
✨Tip Number 3
Showcase your ability to multitask. In this role, you'll be handling various tasks simultaneously. Think of examples from your past experiences where you've successfully managed multiple responsibilities to demonstrate your capability.
✨Tip Number 4
Emphasise your team player attitude. We value collaboration, so be ready to share instances where you've worked well within a team, highlighting how you contributed to achieving common goals.
We think you need these skills to ace Sales and Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use keywords from the job description, such as 'customer-focused', 'relationship-building', and 'attention to detail' to catch the employer's eye.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Share specific examples of how you've successfully handled customer inquiries or upsold products in previous roles.
Showcase Your Communication Skills: Since the role requires confident communication, consider including a section in your application that demonstrates your ability to engage with customers effectively. This could be through a brief anecdote or a summary of your communication style.
Highlight Team Collaboration: Emphasise your experience working in a team environment. Mention any collaborative projects or situations where you worked with different departments to achieve a common goal, as this is crucial for the role.
How to prepare for a job interview at Universal Business Team
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on service excellence.
✨Demonstrate Your Communication Skills
As a Sales and Customer Care Advisor, strong communication is key. Prepare to discuss how you effectively engage with customers, both verbally and in writing. Consider practising common customer scenarios to showcase your ability to handle inquiries and build relationships.
✨Highlight Your Multitasking Abilities
This role requires juggling multiple tasks efficiently. Be ready to provide examples of how you've successfully managed competing priorities in a fast-paced environment. This will demonstrate your capability to thrive under pressure, which is crucial for this position.
✨Prepare for Upselling Scenarios
While the role doesn't require cold calling, being able to upsell and cross-sell is important. Think of instances where you've identified customer needs and suggested additional products or services. This will show your confidence in discussing products and enhancing customer satisfaction.
