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For Companies At a Glance
- Tasks: Manage customer queries and support sales teams in French and English.
- Company: Ambitious international supplier known for exceptional service.
- Benefits: Competitive salary, performance bonuses, and career growth opportunities.
- Why this job: Join a supportive team where your customer service skills truly matter.
- Qualifications: Fluent in French and English with proven customer service experience.
- Other info: Flexible working hours and a dynamic international environment.
The predicted salary is between 28000 - 42000 £ per year.
We are recruiting on behalf of an ambitious international supplier of premium consumables and technical solutions. The company has established a strong reputation for exceptional service and long-term customer relationships across global markets. We are seeking a fluent French & English speaking Customer Service & Sales Support Executive to support French-speaking customers and the field sales team. Ideally, you will be available to start at 7:30am (Monday-Friday), however flexibility can be discussed.
The Role - Customer Service at the Core
This position is heavily focused on customer service. You will manage incoming calls and emails from French-speaking customers, process orders efficiently, follow up quotations, and provide essential support to field-based sales representatives in France and surrounding regions. You will play a key role in ensuring customers receive fast, accurate, and professional service at every stage of their journey.
Key Responsibilities
- Handle incoming customer queries via phone and email in French and English
- Process orders accurately and promptly
- Send confirmations and resolve issues same day wherever possible
- Follow up on outstanding quotations to support order conversion
- Support field sales representatives with administrative and customer support tasks
- Update and maintain CRM systems
- Assist with customer account set-up
- Work closely with Operations to ensure smooth fulfilment
Requirements
- Fluent French & English (written and spoken)
- Proven customer service experience
- Experience supporting sales teams or processing orders
- Strong organisational and prioritisation skills
- Professional, adaptable, and self-motivated
- Confident using MS Office and CRM systems
- Strong communication skills and attention to detail
KPIs
- All customer queries responded to same day
- Orders received by 4pm processed by end of day
- Effective follow-up of quotations to support sales growth
Benefits
- £35,000 depending on experience
- Performance-based bonuses
- Growing international business with real career opportunity
- Supportive and collaborative team culture
- A role where customer service truly matters
Locations
Customer Service & Sales Support Executive (French) in Peterhead, Scotland employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Support Executive (French) in Peterhead, Scotland
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires fluent French and English, brush up on your conversational skills. Try role-playing common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service & Sales Support Executive (French) in Peterhead, Scotland
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both French and English, make sure to highlight your language skills right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages, especially in customer service scenarios.
Tailor Your Experience: When you’re writing about your previous roles, focus on experiences that relate directly to customer service and sales support. We want to see how you've handled customer queries, processed orders, or supported sales teams in the past. Make it relevant!
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. Use a friendly tone in your application to reflect the supportive and collaborative culture we have at StudySmarter. We want to know the real you!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Universal Business Team
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and English, make sure you’re comfortable switching between the two during the interview. Practise common customer service scenarios in both languages to show your proficiency.
✨Know the Company Inside Out
Research the company’s reputation for exceptional service and their product offerings. Be ready to discuss how you can contribute to maintaining and enhancing that reputation through your customer service skills.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully handled customer queries or supported a sales team. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Organisational Skills
The job requires strong organisational abilities, so be prepared to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a planner or digital tool to demonstrate your approach.
