At a Glance
- Tasks: Support sales teams, process orders, and deliver exceptional customer service.
- Company: Established family-owned business with a friendly atmosphere.
- Benefits: Competitive salary, KPI-related bonuses, and a supportive work environment.
- Other info: Great opportunity for career growth in a busy, engaging role.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 2+ years in customer service and strong communication skills.
The predicted salary is between 30000 - 33000 £ per year.
An established, family owned business is looking for an organised, proactive people-person who loves getting on the phone and keeping things running smoothly. If you thrive in a busy role and enjoy helping customers and sales teams succeed, this is for you. If you enjoy taking responsibility, building strong relations and driving for results this is the role for you!
What You’ll Do
- Process sales orders, send acknowledgements, manage stock bookings
- Deliver brilliant customer service & build strong relationships
- Log and close customer complaints/non‑conformances
- Support field sales with CRM admin, meeting prep & follow‑up
- Provide admin support across HR, IT coordination & finance tasks
Key Skills
- Confident on the phone and great with customers
- Highly organised, positive, and solutions‑focused
- Strong with Word, Excel, Outlook
- Works closely with the sales team to remove friction and boost productivity
Must‑Haves
- 2+ years customer service experience
- B2B experience
- A‑Level calibre (or equivalent)
Nice‑to‑Haves
- Sales support experience
- Logistics/despatch knowledge
- ERP sales order processing experience
£30,000 - £33,000 Basic KPI Related bonus with a realistic OTE of £36,000
40 hour working week 8am - 4:30pm
Sales Support Executive in Northwich employer: Universal Business Team
Universal Business Team is an exceptional employer that prioritises the growth and development of its employees. Located in Barnton, England, the company offers a vibrant work culture with comprehensive training and clear advancement paths, making it an ideal place for recent graduates to kickstart their careers. With competitive salaries and uncapped bonuses, employees are rewarded for their hard work while being supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive in Northwich
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about building relationships over the phone, make sure you’re comfortable chatting with potential employers. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Sales Support Executive in Northwich
Some tips for your application 🫡
Show Your Organised Side:Make sure your application reflects your organisational skills. Use bullet points to list your experiences and achievements clearly, so we can see how you keep things running smoothly.
Be a People-Person:Since this role is all about building strong relationships, share examples of how you've successfully interacted with customers or colleagues in the past. Let your personality shine through!
Tailor Your Application:Read the job description carefully and tailor your application to highlight the skills and experiences that match what we're looking for. Show us why you're the perfect fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Universal Business Team
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Sales Support Executive, you'll be interacting with customers and sales teams regularly. Prepare examples from your past experiences where you've successfully built relationships or resolved issues. This will demonstrate your ability to thrive in a busy role and your proactive approach.
✨Be Ready for Role-Specific Questions
Expect questions related to customer service and sales support. Brush up on your knowledge of CRM systems, order processing, and any relevant software like Word and Excel. Being able to discuss your experience with these tools will highlight your organisational skills and readiness for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in this role. This shows that you're not just looking for any job, but that you're keen on finding the right fit for both you and the company.
