At a Glance
- Tasks: Support the customer team and ensure a smooth experience for clients.
- Company: Growing business in Northfleet with a supportive, family-style culture.
- Benefits: 23 days' holiday, pension scheme, free parking, and team lunches.
- Other info: Great opportunities for career progression in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Positive attitude, strong organisation skills, and a team player mindset.
Salary: £25,000 - £35,000 (depending on experience)
Hours: Monday - Friday, 9:00am - 5:00pm (30-minute lunch) - part-time considered for reduced hours 5 days per week (pro rata)
Location: Northfleet (office-based)
Benefits:
- 23 days' holiday + bank holidays
- Pension scheme
- Free off-road parking
- Good public transport links
- Complimentary refreshments and basic food provisions
- Ad hoc team lunches and staff incentives
- Supportive, family-style culture with a genuine focus on employee wellbeing
About the Role
An exciting opportunity has arisen for a Customer Support Administrator to join a growing and ambitious business in Northfleet. This is a brand-new role, created to support a busy customer support function as the business continues to expand.
You'll play a key part in ensuring customers receive a smooth, efficient and professional experience, working closely across multiple departments including transport, marketing and operations. This is an ideal opportunity for someone who is organised, proactive and enjoys being at the heart of a team.
Key Responsibilities:
- Provide day-to-day administrative support to the Customer Support team
- Work collaboratively with internal departments to coordinate customer requirements
- Maintain and update the customer database, ensuring all records are accurate and up to date
- Proactively contact existing customers to verify contact and delivery information
- Support wider administrative tasks across the business when required
- Help ensure a consistently high level of customer service is delivered at all times
About You
We're looking for someone with the right attitude and work ethic above all else. You'll be:
- A team player with a positive, "can-do" mindset
- Highly organised with strong attention to detail
- Confident communicating with customers and colleagues
- Able to work under pressure and meet deadlines
- Proactive, using your initiative to get things done
This role could suit:
- Someone early in their career with the right core skills and attitude, or
- A more experienced administrator looking for a supportive and fast-paced environment
The Opportunity
You'll be joining a friendly, respectful and down-to-earth team, where hard work is recognised and rewarded. The business has ambitious growth plans, offering genuine opportunities for progression for those who are driven and eager to develop.
Customer Support Administrator in Northfleet employer: Universal Business Team
Join a dynamic and supportive team in Northfleet as a Customer Support Administrator, where your contributions are valued and recognised. With a family-style culture that prioritises employee wellbeing, you will enjoy benefits such as 23 days' holiday, a pension scheme, and opportunities for professional growth within a rapidly expanding business. Experience a workplace that fosters collaboration and offers a positive environment, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Northfleet
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Universal Business Team value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Universal Business Team a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Universal Business Team!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Universal Business Team.
We think you need these skills to ace Customer Support Administrator in Northfleet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Universal Business Team!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Universal Business Team
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
