At a Glance
- Tasks: Lead and develop a dynamic customer service team to enhance customer experience.
- Company: Join a growing organisation with a fun and supportive culture in Leeds.
- Benefits: Competitive salary, monthly bonuses, birthday off, and free team lunches.
- Other info: Enjoy ongoing personal and professional development opportunities.
- Why this job: Make a real impact while driving improvements in customer service and team performance.
- Qualifications: Experience in managing customer service teams and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Our client is seeking an experienced and motivated Customer Service Manager to lead a well‑established customer operations function and play a key role in driving service excellence across the business. Managing a team of eight employees across the UK and an outsourced operation, this is an exciting opportunity for a customer‑focused leader to take ownership of a critical function within a growing organisation. You'll be responsible for ensuring the smooth day‑to‑day running of the department, developing team performance and implementing improvements that enhance both customer experience and operational efficiency. Working closely with Sales, Purchasing and Warehouse teams, you will help ensure customers receive a consistently high level of service whilst supporting the efficient processing of orders, quotations and enquiries.
This is a hands‑on management position with responsibility for leading, coaching and developing both in‑house and outsourced teams. You'll provide clear direction, manage performance, monitor service levels and drive continuous improvement across customer service and order processing activities. The successful candidate will be comfortable operating in a fast‑paced environment, balancing people management with operational oversight and process improvement. You will act as a key link between departments, helping to improve communication, resolve challenges and ensure a seamless customer journey.
Key Responsibilities- Lead, coach and develop a team of eight customer service and order processing professionals.
- Ensure customer enquiries, quotations, orders and amendments are handled accurately and within agreed service levels.
- Drive high standards of customer service, customer satisfaction and team performance.
- Manage workloads and resources to ensure efficient day‑to‑day operations.
- Monitor and improve key performance indicators, including response times, service levels, order accuracy and customer satisfaction.
- Act as the escalation point for complex customer and operational issues.
- Work collaboratively with internal departments to improve communication, service delivery and efficiency.
- Identify and implement process improvements to reduce errors and enhance the customer experience.
- Conduct regular one‑to‑one meetings, performance reviews and coaching sessions.
- Support recruitment, onboarding, training and continuous improvement initiatives.
- Previous experience managing customer service, customer support or operational teams.
- Strong leadership and people management skills.
- Experience managing remote or outsourced teams would be advantageous.
- Excellent communication, organisational and stakeholder management skills.
- The ability to manage multiple priorities within a fast‑paced environment.
- Strong problem‑solving and decision‑making capabilities.
- A customer‑focused approach with a proactive mindset.
- Experience implementing process improvements and driving team performance.
- Good working knowledge of CRM and order processing systems.
- A hands‑on management style with the ability to lead by example.
- A well‑managed, organised and efficient operation.
- Improved communication and collaboration across departments.
- Faster response times and increased customer satisfaction.
- Reduced processing errors and operational issues.
- A motivated, engaged and accountable team.
- Consistent achievement of service level targets and departmental KPIs.
- Improved operational efficiency and workflow management.
- Competitive salary of 40,000 - 50,000 per annum plus monthly bonus.
- Birthday off each year.
- Free weekly team lunches.
- A fun, friendly and supportive working environment.
- The opportunity to make a genuine impact within a growing business.
- Autonomy to drive improvements and influence the customer experience.
- Ongoing opportunities for personal and professional development.
If you are an experienced customer service leader looking for your next challenge, we would be delighted to hear from you. Apply today to find out more about this exciting opportunity.
Customer Service Manager in Morley employer: Universal Business Team
Join a dynamic and supportive team in Leeds as a Customer Service Manager, where you will lead a dedicated group of professionals in delivering exceptional service. With a competitive salary, monthly bonuses, and unique perks like birthday leave and free team lunches, this role offers not just a job but a chance to make a meaningful impact in a growing organisation. Embrace the opportunity for personal and professional development in a fun and friendly work environment that values your contributions and fosters collaboration across departments.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Morley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service management. Role-play with a friend or use mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams, improved processes, or enhanced customer satisfaction. This will help you stand out as a candidate who can drive results.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and aspirations. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Customer Service Manager in Morley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your leadership experience and any achievements in improving customer service or team performance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved processes, or enhanced customer satisfaction in previous positions.
Showcase Your Problem-Solving Skills:In your application, mention instances where you've tackled complex customer issues or operational challenges. We love candidates who can think on their feet and drive improvements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Universal Business Team
✨Know Your Customer Service Metrics
Before the interview, brush up on key performance indicators relevant to customer service. Understand metrics like response times, order accuracy, and customer satisfaction scores. This knowledge will show that you’re not just familiar with the role but also ready to drive improvements.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach. Think of examples where you've successfully led a team, especially in a fast-paced environment. Highlight how you’ve coached team members and improved performance, as this is crucial for the Customer Service Manager role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service challenges. Prepare scenarios where you resolved complex issues or improved processes. This will demonstrate your problem-solving skills and proactive mindset, which are essential for the position.
✨Emphasise Collaboration Skills
Since the role involves working closely with other departments, be ready to discuss how you’ve fostered collaboration in previous roles. Share examples of how you’ve improved communication and service delivery across teams, showcasing your ability to be a key link within the organisation.
