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For Companies At a Glance
- Tasks: Manage customer accounts and drive sales growth through proactive engagement.
- Company: Join a family-owned SME in the tooling and industrial supply sector.
- Benefits: Competitive salary, performance bonuses, profit sharing, and private healthcare.
- Why this job: Make a real impact in a supportive team while growing your career.
- Qualifications: Experience in internal sales or account management with strong communication skills.
- Other info: Dynamic environment with opportunities for long-term career development.
The predicted salary is between 35000 - 38000 £ per year.
Location: Kirkcaldy, Scotland
Salary: £35,000 - £38,000 per annum (depending on experience) plus bonus, profit share and benefits
Employment Type: Full-time (ideally 5 days per week in the office but hybrid would be considered)
We are working on behalf of a growing, family-owned SME operating within the tooling and industrial supply sector. Due to continued expansion, the business is looking to recruit a driven and commercially focused Internal Account Manager to join its established internal sales team based in Kirkcaldy. This opportunity would suit a motivated sales professional who enjoys building long-term customer relationships, identifying commercial opportunities and contributing directly to the growth of a successful and ambitious organisation.
The Role
The Internal Account Manager will be responsible for driving sustainable revenue growth through the effective management of existing customer accounts and the identification of new business opportunities across defined market segments. This is a telephone-led, internally focused role, working closely with external Business Development colleagues, Sales Management, Customer Service and Marketing teams. The role will involve qualifying leads, re-engaging lapsed customers, supporting the sales pipeline and providing market intelligence to help shape wider sales strategy.
Key Responsibilities
- Proactively manage and grow existing customer accounts to maximise sales potential
- Conduct outbound calls to existing customers, cold prospects and lapsed accounts
- Qualify new leads and pass opportunities to the external Business Development team
- Re-engage gone-away customers to identify renewal and upsell opportunities
- Analyse customer purchasing trends to identify gaps and revenue leakage
- Identify and pursue new business opportunities within existing accounts
- Work collaboratively with Sales and Customer Service teams to support opportunities and merchandising requirements
- Promote the company's product and service offering to secure customer commitment and orders
- Maintain accurate and up-to-date CRM records of all customer interactions
- Ensure compliance with sales procedures, policies and documentation requirements
- Gather and share market and competitor intelligence
- Achieve and exceed individual and team KPIs, including call activity, conversion rates and pipeline progression
- Take accountability for delivering agreed growth targets in partnership with sales management
Requirements
- Strong verbal and written communication skills
- Proven experience in internal sales, telesales or account management
- Ability to manage objections and remain resilient in a target-driven environment
- Strong organisational skills with effective time management and follow-up
- Analytical approach to understanding customer behaviour and market trends
- Highly motivated, target-focused and commercially aware
- Collaborative team player with the ability to work cross-functionally
- Adaptable, proactive and solution-focused
- Confident using CRM systems and sales reporting tools
- Experience within a B2B environment is desirable
Benefits
- Salary of £35,000 - £38,000 per annum, depending on experience
- Performance-related bonus scheme
- Profit-sharing growth scheme, linked to company performance
- Private healthcare
- Life assurance
- Additional benefits and development opportunities
Why Apply
- Opportunity to join a well-established, family-owned SME with strong growth ambitions
- Supportive and collaborative team environment
- Ability to make a meaningful impact within a growing organisation
- Long-term career development within a stable and expanding business
If you are a commercially minded sales professional looking for a rewarding role within a growing industrial and tooling-focused business, we would welcome your application.
Locations
Internal Account Manager in Kirkcaldy, Scotland employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager in Kirkcaldy, Scotland
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly articulate how your skills and experience align with the role of Internal Account Manager. Think about specific examples that demonstrate your ability to manage accounts and drive sales.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it could give you a leg up in the application process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Internal Account Manager in Kirkcaldy, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Internal Account Manager role. Highlight your sales achievements and any experience in managing customer accounts, as this will show us you're the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about sales and how you can contribute to our growth. Be sure to mention any relevant experience in B2B environments and your ability to build long-term customer relationships.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and engaging. Use a friendly tone and keep it professional, as we want to see how well you can connect with customers through your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Universal Business Team
✨Know Your Numbers
Before the interview, brush up on key metrics related to sales performance, such as conversion rates and customer retention statistics. Being able to discuss these figures will show that you understand the importance of driving revenue growth and can contribute to the company's success.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built long-term relationships with customers in previous roles. Highlight specific instances where your efforts led to increased sales or customer satisfaction, as this aligns perfectly with the responsibilities of an Internal Account Manager.
✨Understand the Market
Research the tooling and industrial supply sector before your interview. Familiarise yourself with current trends, competitors, and potential challenges. This knowledge will not only impress your interviewers but also demonstrate your analytical approach to understanding customer behaviour and market dynamics.
✨Be Ready to Discuss CRM Experience
Since the role involves maintaining accurate CRM records, be prepared to talk about your experience with CRM systems. Share specific examples of how you've used these tools to manage customer interactions and support sales processes effectively.
