Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and expand service contracts while building strong client relationships.
- Company: Join a leading security provider focused on customer service and contract growth.
- Benefits: Enjoy competitive salary, commission potential, 25 days holiday, and a modern office environment.
- Why this job: Be part of a supportive culture with real career growth opportunities in a fast-growing business.
- Qualifications: Proven sales experience, excellent communication skills, and a customer-focused mindset required.
- Other info: Office-based role with occasional travel; full-time hours from Monday to Friday.
The predicted salary is between 35000 - 45000 £ per year.
Key Account Manager – Service & Maintenance
Sandbach, Cheshire OR Crawley, West Sussex | Full-time (Mon-Fri 42.5 hours), Office-based
£35,000–£45,000 + £10k–£15k OTE commission
Are you a driven sales professional passionate about customer service and contract growth? Step into a vital role managing and expanding service and maintenance contracts for a leading security provider. You’ll work closely with the sales and service teams, turning installations into ongoing service agreements and proactively growing the client base.
About the Role:
You’ll play a pivotal role managing and expanding service and maintenance contracts—from securing renewals on legacy equipment to converting new installations into long-term service agreements. With a dedicated team of engineers on the road, your focus will be to build strong client relationships, drive proactive sales, and deliver outstanding customer service aligned with SLAs and targets.
Key Responsibilities:
- Convert completed installations into long-term service and maintenance contracts
- Identify new business opportunities, especially with facilities management companies
- Manage complex client relationships with a focus on customer satisfaction and SLA compliance
- Drive sales growth by renewing contracts and closing new deals
- Use CRM tools to manage your pipeline and report progress
- Proven experience selling service or maintenance contracts
- Highly organised, customer-focused, and target-driven
- Excellent communication, negotiation, and relationship-building skills
- Comfortable starting internally with progression to face-to-face client meetings
- Willingness to travel occasionally
Why You’ll Love This Role:
- Competitive salary plus strong commission potential
- Supportive, motivated culture with real career growth
- Modern office environment with free parking and kitchen facilities
- 25 days holiday + 8 bank holidays, 42.5-hour workweek
If you’re ready to own and grow a key revenue stream in a fast-growing business, apply now!
IND25
#J-18808-Ljbffr
Key Account Manager - Service & Maintenance employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Service & Maintenance
✨Tip Number 1
Familiarise yourself with the security industry and the specific services offered by StudySmarter. Understanding our products and how they fit into the market will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current employees or professionals in the field. Use platforms like LinkedIn to connect with individuals who work in key account management or service and maintenance roles, as they can provide insights and potentially refer you.
✨Tip Number 3
Prepare to discuss your experience with CRM tools and how you've used them to manage client relationships effectively. Being able to demonstrate your organisational skills and sales strategies will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've successfully managed complex client relationships in the past. Highlighting your ability to drive satisfaction and compliance with SLAs will resonate well with us.
We think you need these skills to ace Key Account Manager - Service & Maintenance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, and contract management. Use specific examples that demonstrate your ability to manage client relationships and drive sales growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your track record in managing service contracts. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your communication, negotiation, and relationship-building skills in your application. These are crucial for the Key Account Manager role, so provide examples of how you've successfully used these skills in past positions.
Showcase Your Achievements: Include quantifiable achievements in your application, such as sales targets met or exceeded, successful contract renewals, or new business opportunities identified. This will help demonstrate your capability to drive results.
How to prepare for a job interview at Universal Business Team
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Key Account Manager in Service & Maintenance. Familiarise yourself with how to convert installations into service agreements and the importance of managing client relationships.
✨Showcase Your Sales Skills
Prepare to discuss your previous experience in selling service or maintenance contracts. Be ready to provide specific examples of how you've driven sales growth and managed complex client relationships successfully.
✨Demonstrate Customer Focus
Highlight your commitment to customer satisfaction. Discuss how you've ensured compliance with SLAs in past roles and how you plan to maintain high standards of service in this position.
✨Familiarise Yourself with CRM Tools
Since managing your pipeline is crucial for this role, be prepared to talk about your experience with CRM tools. If you have specific examples of how you've used these tools to report progress and drive sales, share them!
