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- Tasks: Manage and expand service contracts while building strong client relationships.
- Company: Join a leading security provider focused on customer service and contract growth.
- Benefits: Enjoy a competitive salary, commission potential, 25 days holiday, and a modern office.
- Why this job: Be part of a supportive culture with real career growth opportunities.
- Qualifications: Experience in selling service contracts and excellent communication skills required.
- Other info: Office-based role with occasional travel; free parking and kitchen facilities available.
The predicted salary is between 28000 - 36000 £ per year.
Description Key Account Manager – Service & Maintenance Sandbach, Cheshire OR Crawley, West Sussex | Full-time (Mon-Fri 42.5 hours), Office-based £35,000–£45,000 + £10k–£15k OTE commission Are you a driven sales professional passionate about customer service and contract growth? Step into a vital role managing and expanding service and maintenance contracts for a leading security provider. You’ll work closely with the sales and service teams, turning installations into ongoing service agreements and proactively growing the client base. About the Role: You’ll play a pivotal role managing and expanding service and maintenance contracts—from securing renewals on legacy equipment to converting new installations into long-term service agreements. With a dedicated team of engineers on the road, your focus will be to build strong client relationships, drive proactive sales, and deliver outstanding customer service aligned with SLAs and targets. Key Responsibilities: * Convert completed installations into long-term service and maintenance contracts * Identify new business opportunities, especially with facilities management companies * Manage complex client relationships with a focus on customer satisfaction and SLA compliance * Drive sales growth by renewing contracts and closing new deals * Use CRM tools to manage your pipeline and report progress Requirements * Proven experience selling service or maintenance contracts * Highly organised, customer-focused, and target-driven * Excellent communication, negotiation, and relationship-building skills * Comfortable starting internally with progression to face-to-face client meetings * Willingness to travel occasionally Why You’ll Love This Role: * Competitive salary plus strong commission potential * Supportive, motivated culture with real career growth * Modern office environment with free parking and kitchen facilities * 25 days holiday + 8 bank holidays, 42.5-hour workweek If you’re ready to own and grow a key revenue stream in a fast-growing business, apply now
Key Account Manager - Service & Maintenance employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Service & Maintenance
✨Tip Number 1
Familiarise yourself with the security industry and the specific services offered by our company. Understanding the nuances of service and maintenance contracts will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the field, especially those who have experience in managing key accounts. Attend industry events or join relevant online forums to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare to discuss your previous successes in sales and customer relationship management. Be ready to share specific examples of how you've driven contract renewals or expanded client bases in past roles.
✨Tip Number 4
Showcase your organisational skills by demonstrating how you manage your time and priorities effectively. This role requires juggling multiple client relationships, so having a clear strategy for managing your workload will impress us.
We think you need these skills to ace Key Account Manager - Service & Maintenance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in service or maintenance contracts. Use specific examples that demonstrate your success in managing client relationships and driving sales growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to expand contracts. Mention how your skills align with the key responsibilities of the role, such as converting installations into long-term agreements.
Highlight Relevant Skills: In your application, emphasise your communication, negotiation, and relationship-building skills. Provide examples of how you've successfully managed complex client relationships and met SLAs in previous roles.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their mission and culture in your application. Mention why you want to work specifically for this security provider and how you can contribute to their growth.
How to prepare for a job interview at Universal Business Team
✨Know Your Numbers
Be prepared to discuss your previous sales achievements and how you have successfully managed service and maintenance contracts. Quantify your successes with specific figures, such as percentage growth in client retention or revenue generated.
✨Understand the Company
Research the security provider thoroughly. Understand their services, market position, and recent developments. This will help you tailor your responses and demonstrate your genuine interest in the role.
✨Showcase Relationship-Building Skills
Prepare examples of how you've built and maintained strong client relationships in the past. Highlight your communication and negotiation skills, as these are crucial for managing complex client interactions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to service and maintenance contracts, their client base, and future growth plans. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
