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- Tasks: Provide IT support across departments, troubleshoot issues, and manage system updates.
- Company: Join a supportive, family-like team in a growing construction and industrial products business.
- Benefits: Enjoy a competitive salary, company bonus scheme, 28 days holiday, and birthday off.
- Why this job: Be part of a collaborative culture with opportunities for personal growth and development.
- Qualifications: Strong knowledge of Microsoft 365, basic SQL skills, and experience supporting 50+ users required.
- Other info: Participate in team celebrations and enjoy an early finish on Fridays!
The predicted salary is between 24000 - 35000 £ per year.
A long-established and growing business within the construction and industrial products sector is seeking an IT Support Assistant to join their close-knit, supportive team based in Doncaster.
This full-time, office-based role offers the chance to work in a collaborative environment, where employees are treated like family and supported to succeed. You\’ll play a key part in supporting users across various departments while contributing to the ongoing development of the IT function.
The Role
You will support all areas of the business — including Sales, Marketing, Customer Service, Finance, and Warehouse — ensuring users can operate effectively. This is a hands-on and varied position that combines helpdesk support, system administration, and light technical project work.
Key Responsibilities
- Provide IT support to internal users across all departments
- Troubleshoot and resolve system issues as they arise
- Manage and maintain a central log of IT activities
- Support onboarding, offboarding, and user access changes
- Assist with server patch management and application updates
- Maintain asset registers, change logs, and key documentation
- Liaise with external IT support partners and raise support tickets
- Perform system security checks in line with company policy
- Support reporting and data management using tools such as PowerBI and SQL
- Help onboard external partners to document automation platforms
- Supporting users with Microsoft 365 application (Outlook, OneDrive, SharePoint, Teams etc), Azure, Dynamics 365 (Customer Service), Sage200, SageCRM, Smartsheet
- Assisting with testing and deploying changes on the company websites
- Data management in internal systems such as SharePoint
- Strong working knowledge of Microsoft 365 (Outlook, SharePoint, Teams, OneDrive, etc.)
- Familiarity with Azure, Dynamics 365 (Customer Service), and Sage 200/Sage CRM
- Experience supporting a business of around 50+ users across multiple departments
- Comfortable with remote helpdesk support and using various platforms
- Basic understanding of SQL and experience creating reports in PowerBI or PanIntelligence
- Proactive in supporting cyber security best practices
- Experience working with internal systems such as SharePoint and Pimberly is desirable
- Hours – Monday- Friday 8am-5pm
- Salary- £30,000- £35,000
- Company wide bonus scheme
- Pension Contribution
- 28 days holiday
- Birthday off
- Team celebrations, lunches, Street food stalls, early finish etc
- Employee of the month
- Supportive, caring culture
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IT Support Assistant employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Microsoft 365, Azure, and PowerBI. Being able to demonstrate your proficiency in these applications during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Research the company culture and values of the business. Since they emphasise a supportive and collaborative environment, think about how you can convey your teamwork skills and adaptability in your conversations with them.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting and resolving IT issues. Have specific examples ready that showcase your problem-solving skills and how you've successfully supported users in previous roles.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the team dynamics, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace IT Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft 365, Azure, and SQL. Emphasise any hands-on roles you've had and how you've contributed to team success.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture. Mention specific examples of how you've supported users in previous positions and your proactive approach to problem-solving.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as experience with PowerBI, Dynamics 365, and helpdesk support. Use bullet points for clarity and impact.
Highlight Soft Skills: Since this role involves working closely with various departments, emphasise your communication and teamwork skills. Provide examples of how you've successfully collaborated with others in past roles.
How to prepare for a job interview at Universal Business Team
✨Show Your Technical Skills
Make sure to brush up on your knowledge of Microsoft 365, Azure, and SQL before the interview. Be prepared to discuss your experience with these tools and how you've used them in previous roles, as this will demonstrate your capability to support users effectively.
✨Emphasise Team Collaboration
Since the role involves working closely with various departments, highlight your ability to collaborate and communicate effectively. Share examples of how you've worked in a team environment and supported colleagues in achieving their goals.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting skills. Think of specific instances where you resolved IT issues or improved processes. This will showcase your proactive approach and ability to handle challenges in a fast-paced environment.
✨Understand the Company Culture
Research the company's values and culture, especially their supportive and family-like environment. Be ready to discuss how you align with these values and how you can contribute to maintaining a positive workplace atmosphere.
