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- Tasks: Be the go-to person for IT support and system improvements across multiple locations.
- Company: Join a friendly team in Carnforth, dedicated to enhancing IT infrastructure and user experience.
- Benefits: Enjoy a competitive salary, bonus opportunities, free snacks, and flexible holiday options.
- Why this job: Make a real impact on IT systems while enjoying a fun, collaborative work culture.
- Qualifications: Solid IT knowledge, hands-on experience, and a driving license are essential.
- Other info: Regular team BBQs and pizza deliveries make this role even more appealing!
The predicted salary is between 30000 - 35000 £ per year.
Our client is looking to recruit an IT & Systems Coordinator to join their lovely team based in Carnforth. The IT & Systems Coordinator plays a critical role in ensuring the smooth operation, support, and continual improvement of IT infrastructure and systems across the business. This role would be the first point of contact for IT and business system-related requests, coordinates support across multiple locations, maintains IT hardware and software, manages supplier relationships, and supports onboarding and training. The coordinator is proactive in identifying opportunities to enhance systems and processes while delivering a high standard of service to internal users. You must be able to drive as you will be required to attend meetings at their other sites, Guildford, Chelsea and Knutsford.
Duties:
- Serve as the primary point of contact for IT and business system-related queries and incidents across UK and North America locations.
- Contribute to the improvement of the organisation’s overall IT architecture by identifying and implementing initiatives that modernise, standardise, and enhance performance and security.
- Lead or participate in IT-related projects across infrastructure, systems, and services—from planning through to execution.
- Manage, document, and analyse support tickets and requests to identify trends and recommend improvements.
- Deliver timely and effective resolution of technical issues, escalating as needed.
- Prioritise and manage multiple incidents, requests, and projects at any time.
- Responsible for the maintenance, fault diagnosis, repairs, and upgrades of IT equipment across the organisation.
- Perform regular IT asset management and lifecycle tracking.
- Monitor network performance and assist with routine maintenance to ensure connectivity and stability.
- Assist in monitoring and maintaining firewalls, antivirus, endpoint protection, and intrusion detection/prevention systems.
- Manage day-to-day interactions with IT service providers and hardware/software suppliers.
- Setup, onboard and provide training to key systems for new starters.
- Proactively help develop IT, systems, and processes related to multiple departments of the organisation.
- Create and maintain documentation for internal IT procedures, configurations, and knowledge base content.
Requirements:
- Solid knowledge of Windows operating systems and Microsoft 365 suite.
- Hands-on experience with network devices (routers, switches, firewalls).
- Familiarity with cybersecurity concepts and tools (e.g., antivirus, encryption, endpoint protection).
- Working knowledge of TCP/IP, DNS, DHCP, VPNs, and network troubleshooting.
- Strong communication and customer service skills.
- Ability to manage multiple tasks and prioritise in a fast-paced environment.
- Analytical mindset with a proactive approach to problem-solving and improvement.
Candidate requirements:
- Previous experience in an IT support, network, or systems coordination role.
- Previous experience or understanding surrounding ERP & CRM systems.
- Excellent technical and IT related skills.
- Good and broad understanding of PC hardware and software.
- Driving License is required as there will be a need to travel to sites across the UK.
Benefits:
- Monday- Friday 8am- 5pm
- Salary- £30,000- £35,000 basic
- Profit related Bonus
- Up to 10% pension
- 25 days annual leave plus bank holidays
- Option to buy 5 extra holidays
- BBQs outside in the summer
- Regular Pizza deliveries
- Free food and snacks
- Free parking
- Free electric charging
IT and Systems Coordinator employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT and Systems Coordinator
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description, such as Windows operating systems and Microsoft 365. This will not only help you understand the role better but also allow you to speak confidently about your experience with these technologies during any discussions.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable when discussing how you can contribute to their team.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved IT processes or resolved technical issues in previous roles. Having concrete examples ready will demonstrate your proactive approach and problem-solving skills, which are key for this position.
✨Tip Number 4
Since the role requires travel to various sites, ensure you have a valid driving licence and be ready to discuss your flexibility regarding travel. Highlighting your willingness to visit different locations can show your commitment to the role and the organisation.
We think you need these skills to ace IT and Systems Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, network coordination, and systems management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your proactive approach to problem-solving. Mention specific examples of how you've improved IT systems or processes in previous roles.
Highlight Technical Skills: Clearly list your technical skills related to Windows operating systems, Microsoft 365, and network devices. Include any certifications or training that are relevant to the role.
Showcase Communication Skills: Since strong communication and customer service skills are essential, provide examples in your application of how you've effectively communicated with users or managed support requests in the past.
How to prepare for a job interview at Universal Business Team
✨Showcase Your Technical Skills
Make sure to highlight your solid knowledge of Windows operating systems and the Microsoft 365 suite during the interview. Be prepared to discuss your hands-on experience with network devices and any relevant cybersecurity concepts you've worked with.
✨Demonstrate Problem-Solving Abilities
Since the role requires a proactive approach to problem-solving, come prepared with examples of how you've identified issues in IT systems and implemented improvements. This will show your analytical mindset and ability to enhance processes.
✨Communicate Effectively
Strong communication and customer service skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing technical topics. Remember, you’ll be the first point of contact for IT-related queries.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle multiple incidents or requests simultaneously. Think of scenarios from your past experience where you successfully managed competing priorities and be ready to share those stories.
