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- Tasks: Be the voice of our company, handling inbound and outbound customer calls daily.
- Company: A leading property management specialist in Reading with a supportive team culture.
- Benefits: Competitive salary, career progression, and a friendly office environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 27000 - 30000 £ per year.
A property management specialist in Reading is seeking a Customer Service Advisor for a full-time office-based role. You will be the main point of contact for customers, handling 30-60 inbound calls daily and making outbound calls for follow-ups. This position requires strong communication, exceptional phone skills, and a passion for customer service. The salary ranges from £27,000 to £30,000 per annum, along with career progression opportunities in a supportive team environment.
Inbound Customer Service Advisor for Phone & Payments employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor for Phone & Payments
✨Tip Number 1
Practice your phone skills! Since you'll be handling a lot of inbound calls, get comfortable with speaking clearly and confidently. Try role-playing with a friend to simulate real customer interactions.
✨Tip Number 2
Show your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help us see that you truly care about providing excellent service.
✨Tip Number 3
Research the company before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and eager to join our supportive team environment.
We think you need these skills to ace Inbound Customer Service Advisor for Phone & Payments
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be handling a lot of calls, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showcasing your passion for customer service!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your experience with inbound calls and how you’ve successfully handled customer queries in the past. We love seeing how you can fit into our team!
Highlight Your Phone Skills: This role is all about phone interactions, so let us know about your exceptional phone skills! Share any relevant experiences where you’ve excelled in a similar environment, as it’ll help us see you in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Universal Business Team
✨Know the Company Inside Out
Before your interview, take some time to research the property management specialist. Understand their services, values, and what sets them apart in the industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Your Phone Skills
Since this role involves handling a high volume of inbound calls, practice your phone etiquette. Consider doing mock calls with a friend or family member. Focus on speaking clearly, listening actively, and responding appropriately to different customer scenarios.
✨Prepare for Common Customer Service Questions
Anticipate questions related to customer service situations, such as how you would handle an upset customer or a challenging call. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Show Your Passion for Customer Service
During the interview, let your enthusiasm for helping customers shine through. Share specific examples from your past experiences where you went above and beyond to assist a customer. This will demonstrate your commitment to providing exceptional service, which is crucial for this role.
