At a Glance
- Tasks: Lead and inspire a team to drive customer relationships and revenue growth.
- Company: Thriving construction-related business with a supportive culture.
- Benefits: Competitive salary, car allowance, uncapped commission, and career progression.
- Other info: Join a friendly team focused on high performance and professional standards.
- Why this job: Make a real impact while shaping the future of a growing business.
- Qualifications: Proven leadership in sales and account management, with strong relationship skills.
The predicted salary is between 75000 - 85000 £ per year.
St Albans | Office Based – Monday to Friday – needs to be based in or near St Albans.
£75,000 - £85,000 + Car Allowance + Uncapped Commission (OTE £100,000+)
Are you an ambitious and commercially driven sales leader looking for your next challenge? Do you have the ability to inspire teams, grow customer relationships, and drive significant revenue within a fast-paced construction-related business? If so, we have an outstanding opportunity to join a thriving and highly respected organisation based in St Albans.
We're looking for an exceptional Head of Key Account Management to lead and develop a team of six Key Account Managers, ensuring the retention, growth, and ongoing success of a valuable customer portfolio. Working closely with the Business Development team, you'll take ownership of customers once they've been won, nurturing long-term partnerships, identifying growth opportunities, and driving revenue across the business.
With a turnover of approximately £14 million, this is a commercially significant role that requires a strong leader who understands both sales and relationship management at a strategic level.
The Opportunity
This is far more than a people management role. You'll be responsible for creating a high-performance culture, motivating your team to exceed targets, strengthening customer relationships, and ensuring every account reaches its full potential. You'll be given the autonomy to make a real impact whilst helping shape the future growth of the business. You'll be joining a company that combines a friendly, supportive culture with professional standards and ambitious growth plans. They are passionate about finding the right person who can bring energy, commercial awareness and leadership capability to the team.
What You'll Be Doing
- Leading, coaching and developing a team of six Key Account Managers
- Driving account retention, customer loyalty and revenue growth
- Building strong relationships with key customers and stakeholders
- Identifying upselling and cross-selling opportunities across existing accounts
- Working closely with Business Development Managers to ensure smooth customer handovers
- Delivering against sales, retention and growth targets
- Creating an engaging and motivating team environment
- Monitoring performance, setting objectives and driving accountability
- Contributing to strategic business growth initiatives
- Ensuring exceptional customer experience across the account portfolio
About You
We're looking for a commercially astute leader who combines sales expertise with exceptional relationship management skills.
Personal Attributes
- Growth mindset and ambition to succeed
- Intelligent, switched-on and commercially savvy
- Driven, resilient and target-focused
- Professional, credible and relationship-led
- Practical and sensible approach to leadership
- Passionate about developing high-performing teams
- Career-focused with a desire to make a genuine impact
You’ll be someone who naturally inspires confidence, enjoys developing people, and has the drive to continually improve results.
Essential Experience
- Proven leadership experience managing a successful sales, account management, or customer relationship team
- Strong track record of achieving and exceeding commercial targets
- Experience managing key customer accounts and developing long-term partnerships
- Background within the construction, building products, construction supplies, manufacturing, distribution, or related sectors
- Excellent commercial awareness and negotiation skills
- Ability to influence, motivate and inspire others
- Strong analytical and strategic thinking capabilities
£75,000 - £85,000 basic salary
Car allowance - £5k
Uncapped commission structure
Realistic earnings of £100,000+
Opportunity to shape and influence a growing business
Friendly, collaborative and professional culture
Long-term career progression opportunities
Senior leadership visibility and influence
Ready to take ownership of a high-performing account management function and drive the next stage of growth?
Head of Key Account Management employer: Universal Business Team
Universal Business Team is an exceptional employer that prioritises the growth and development of its employees. Located in Barnton, England, the company offers a vibrant work culture with comprehensive training and clear advancement paths, making it an ideal place for recent graduates to kickstart their careers. With competitive salaries and uncapped bonuses, employees are rewarded for their hard work while being supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Key Account Management
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Head of Key Account Management at Universal Business Team, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Universal Business Team. Tailor your message to explain why you’re drawn to them and how you can contribute as a Head of Key Account Management. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Head of Key Account Management
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Universal Business Team:When writing your cover letter, make sure to tailor your message specifically for Universal Business Team. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Universal Business Team
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Universal Business Team that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Universal Business Team that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Universal Business Team’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
