At a Glance
- Tasks: Lead and develop a team of Field Service Engineers while managing day-to-day operations.
- Company: Join a dynamic company focused on exceptional customer service and technical excellence.
- Benefits: Competitive salary, bonuses, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities for travel and continuous improvement.
- Why this job: Make a real impact in a high-stakes leadership role with ownership over service operations.
- Qualifications: Proven field service experience and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
We’re looking for a hands-on Technical Manager / Service Manager to lead and elevate our Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience. You’ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues—combining strong leadership with real technical expertise.
What You’ll Do
- Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
- Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
- Manage technical escalations, resolving complex issues quickly and professionally
- Oversee installation projects nationwide, ensuring deadlines and installation targets are met
- Allocate workloads and prioritise jobs to maximise responsiveness and uptime
- Identify trends, recurring issues and opportunities for continuous improvement
- Work closely with customers and internal stakeholders to deliver a best-in-class service
- Deliver training and upskilling across the team
- Track performance metrics and use data to improve service delivery
Proven experience in field service engineering, with demonstrable leadership experience. Commercially aware, customer-focused and solutions-driven. Confident managing escalations and high-pressure situations. Strong organisational, communication and problem-solving skills. Experience with service systems (CRM/ERP) and performance reporting. Engineering degree or equivalent (Electrical/Mechanical preferred).
Why Join
- High-impact leadership role with real ownership
- Opportunity to shape and improve service operations
- Work in a fast-paced, customer-focused environment
£50-60000 Basic. Based in Worcester with occasional travel to sites. Car / Allowance. Company Bonuses.
Field Service Manager employer: Universal Business Team
Join our dynamic team as a Field Service Manager in Worcester, where you'll have the opportunity to lead and develop a talented group of Field Service Engineers. We pride ourselves on fostering a collaborative work culture that prioritises employee growth and continuous improvement, offering competitive salaries, bonuses, and the chance to make a significant impact on service delivery. With a focus on customer satisfaction and operational excellence, this role provides a unique platform for you to shape the future of our technical support function.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the field service industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and leadership skills. Be ready to share examples of how you've tackled complex issues and led teams to success—this is your chance to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills, and make sure to tailor your approach to each role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Service Manager role. Highlight your leadership experience and technical expertise, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven performance and improved service delivery in previous positions.
Showcase Your Problem-Solving Skills:In your application, mention instances where you've successfully managed escalations or resolved complex technical issues. We love to see how you tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Universal Business Team
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to field service engineering. Be prepared to discuss specific technical issues you've resolved in the past and how you approached them. This will show that you have the expertise needed for the role.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to share examples of how you've successfully led and developed teams in the past. Talk about your coaching style and how you drive performance and accountability among your team members.
✨Understand Service Operations
Familiarise yourself with service level agreements (SLAs) and how they impact customer satisfaction. Be prepared to discuss how you've ensured SLA delivery and efficiency in previous roles, as well as any strategies you've implemented for continuous improvement.
✨Prepare for Escalation Scenarios
Think of a few high-pressure situations you've faced where you had to manage escalations. Be ready to explain how you handled these situations, what the outcomes were, and how you maintained professionalism while resolving complex issues.
