Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on technical support for fire alarm systems across the UK.
- Company: Join a growing technical team in a supportive culture.
- Benefits: Enjoy a company car, laptop, and generous annual leave.
- Other info: Field-based role with opportunities for professional growth.
- Why this job: Make a real impact by solving technical challenges on-site.
- Qualifications: 3+ years in fire alarm systems and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
Salary: 40k - 45k
Working Hours: 40 hours per week (08:30 - 17:00)
Benefits:
- Company Car
- Laptop
- 25 days annual leave plus Bank Holidays
- Company Bonus Scheme
- Company Pension Scheme
Travel: National travel required - all business travel, subsistence and expenses covered.
An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK. This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department. If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step.
The Role
You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include:
- Attending customer sites for first installs, commissioning support, investigations and escalated technical cases
- Diagnosing and resolving technical issues related to installation, configuration, operation or environment
- Carrying out site reviews, including field assessments and wireless site surveys where required
- Acting as the primary on-site escalation point, supporting technical recovery activity
- Producing clear, structured site reports with root-cause analysis and recommendations
- Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement
When not on site, you'll also:
- Provide remote technical support via phone, email and ticketing systems
- Support case progression and decision-making on whether site attendance is required
- Contribute to technical training sessions for installers, engineers and customers
- Share field observations to help improve documentation, training materials and support processes
About You
This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team. You'll ideally bring:
- A minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service)
- Must be located in a commutable distance to Meriden, Coventry and happy with National travel
- Strong hands-on fault-finding and diagnostic skills
- Proven experience in a customer-facing technical support role
- A solid understanding of installation, commissioning and technical problem resolution
- Wireless fire alarm experience (desirable but not essential)
- A full UK driving licence
- Strong written skills for structured reporting and documentation
- Competence with MS Office applications
What’s on Offer
A field-based role with national exposure and genuine technical ownership. Company car, laptop and full coverage of business travel and subsistence. A stable Monday-Friday working pattern. A supportive technical team culture with a strong focus on quality and professional standards. Opportunities to influence product improvement, training and support processes. Structured benefits including bonus and pension schemes.
If you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more. Apply today or get in touch for a confidential discussion.
Fire Alarm Technical Support Engineer in England employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire Alarm Technical Support Engineer in England
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the technical side of things. Brush up on your fire alarm systems knowledge and be ready to discuss real-world scenarios. They’ll want to see how you tackle problems on-site, so think of examples from your past experience.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Fire Alarm Technical Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with fire alarm systems and technical support. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on fault-finding and diagnostic abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for someone who can think on their feet and provide practical solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our team!
How to prepare for a job interview at Universal Business Team
✨Know Your Fire Alarm Systems
Make sure you brush up on your knowledge of fire alarm systems, especially installation and fault-finding. Be ready to discuss specific scenarios where you've diagnosed issues or provided solutions in the field. This will show that you're not just familiar with the theory but have practical experience too.
✨Demonstrate Customer-Facing Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully handled customer queries or resolved conflicts in the past. Highlight your communication skills and how you build relationships with clients, as this is key to thriving in a customer-facing environment.
✨Prepare for Technical Problem-Solving Questions
Expect to be asked about specific technical challenges you've faced. Think of a few complex problems you've solved and be ready to walk through your thought process. This will demonstrate your methodical approach and ability to think on your feet, which is crucial for this role.
✨Show Your Team Spirit
Even though the role is field-based, teamwork is still important. Be prepared to discuss how you've collaborated with colleagues or contributed to team projects. Mention any experiences where you’ve shared insights or helped improve processes, as this shows you’re a team player who values collaboration.