At a Glance
- Tasks: Lead a team to manage customer enquiries and provide top-notch support.
- Company: Join a leading supplier in the construction industry with ambitious growth plans.
- Benefits: Earn £40,000 - £42,000 plus bonuses and enjoy clear career progression.
- Other info: Dynamic team environment with opportunities for rapid career growth.
- Why this job: Make a real impact while delivering outstanding customer experiences.
- Qualifications: Strong customer service skills and a desire to learn about construction.
Location: Office-Based- Doncaster
Hours: Monday to Friday, 8:00am - 4:30pm
Salary: £40,000 - £42,000 + Bonus Scheme
Our client is a leading supplier of construction consumables and equipment, serving major contractors and national housebuilders across the UK. With a catalogue of over 30,000 products, they support some of the country's largest construction businesses.
This is an inbound role where you will manage customer enquiries, prepare quotations, and provide advice and support to customers across a wide range of construction products. You will work closely with the external sales team, suppliers, and customers to ensure every enquiry is handled efficiently and professionally. Most importantly, they are looking for someone who genuinely cares about delivering an outstanding customer experience, ensuring the customer feels supported, valued, and confident they have the right solution.
What You’ll Be Doing:
- Managing a busy inbox of inbound customer enquiries
- Preparing quotations and processing customer requests
- Building trusted advisor relationships with customers
- Understanding customer requirements and recommending suitable products and solutions
- Handling technical product enquiries and developing product knowledge
- Liaising with suppliers to source products and secure the best commercial outcomes
- Resolving customer issues quickly and effectively
- Supporting customers from initial enquiry through to order completion
- Monitoring opportunities and helping maximise quote conversion rates
- Working closely with colleagues across sales, operations, and purchasing
- Understanding when flexibility is needed to win business, protect relationships, or maximise profitability
Requirements:
- Strong customer service background
- Commercially minded with excellent decision-making skills
- Confident managing multiple enquiries and priorities
- Excellent communication skills
- Able to build credibility and trust with customers quickly
- Technical Curiosity - You don’t need to be a construction expert already, but you do need a genuine desire to learn. Construction industry experience, trade experience, or strong DIY knowledge would be beneficial but is not essential.
Benefits:
- £40,000 - £42,000 salary
- Bonus scheme
- Clear progression opportunities
- Stable, growing business with ambitious plans
- Supportive team environment
- Opportunity to make a real impact within the business
If you’re passionate about customer service, enjoy solving problems, have strong commercial awareness, and want to build a long-term career with a growing business, we’d love to hear from you. You’ll join an established Sales Support team alongside two existing team members. While previous team leadership experience is not essential, this role offers significant development opportunities. For the right person, there is genuine potential to grow into a management position within 12 months and become a key support to the Sales Director, helping to analyse opportunities, conversion rates, and team performance.
Sales Support Team Leader in Doncaster employer: Universal Business Team
Join a leading supplier of construction consumables and equipment in Doncaster, where you will thrive in a supportive team environment that values customer service and professional growth. With a competitive salary and bonus scheme, this role offers clear progression opportunities and the chance to make a significant impact within a stable and ambitious business. If you're eager to develop your skills and advance your career in a dynamic industry, this is the perfect opportunity for you.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Team Leader in Doncaster
✨Tip Number 1
Network like a pro! Reach out to people in the construction industry on LinkedIn or at local events. Building connections can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re genuinely interested in their business and ready to provide outstanding customer service from day one.
✨Tip Number 3
Practice your communication skills! Role-play common interview scenarios with a friend or family member. Being able to articulate your thoughts clearly will help you build credibility and trust during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sales Support Team Leader in Doncaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Sales Support Team Leader role. Highlight your customer service experience and any relevant skills that show you can manage multiple enquiries and build relationships with customers.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team. Mention specific examples of how you've resolved customer issues or improved processes in the past.
Show Your Technical Curiosity:Even if you're not a construction expert, let us know about your eagerness to learn. Share any DIY projects or experiences that demonstrate your willingness to dive into new topics and develop your product knowledge.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Universal Business Team
✨Know Your Products
Familiarise yourself with the range of construction products the company offers. Being able to discuss specific items and their applications will show your technical curiosity and help you build credibility with the interviewers.
✨Demonstrate Customer Focus
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you resolved issues or improved their experience, as this role is all about delivering outstanding customer service.
✨Showcase Your Commercial Mindset
Think about how you can contribute to the company's profitability. Be ready to discuss how you've made decisions in previous roles that positively impacted sales or customer satisfaction, demonstrating your commercial awareness.
✨Practice Communication Skills
Since this role involves managing multiple enquiries, practice articulating your thoughts clearly and concisely. Role-play common scenarios you might face in the job, such as handling technical queries or preparing quotations, to boost your confidence.
