At a Glance
- Tasks: Be the heartbeat of our Customer Success team, handling enquiries and orders with flair.
- Company: Join an amazing company with fantastic growth plans and a vibrant culture.
- Benefits: Enjoy a competitive salary, free lunch, great coffee, and 23 days holiday plus your birthday off!
- Other info: Flexible office hours with early finishes on Fridays and a supportive work environment.
- Why this job: Make a real impact in a close-knit team where no two days are the same.
- Qualifications: Excellent communication skills and a passion for delivering top-notch customer experiences.
The predicted salary is between 30000 - 35000 € per year.
Salary: £30,000 to £35,000 (Negotiable Depending on Experience)
Office-based role with free parking. Free lunch and seriously good coffee!
23 days holiday plus bank holidays (and extra 2 Days for length of service), plus your Birthday off – because you deserve it!
Employee bonus scheme (GBS) that looks after you. An incredible culture where people are valued, change is welcomed, and everyone has a voice.
Are you a natural people person who loves helping customers and making things happen? Want to join a vibrant, close-knit team where no two days are the same? If you’re full of energy, have a sharp eye for detail, and want to work somewhere with a brilliant culture and big ambitions, this could be the perfect role for you!
The Role
- You’ll be the heartbeat of the Customer Success team – the go-to person for all enquiries, orders, and customer interactions.
- From smaller orders to big-ticket projects, you’ll handle it all with flair and care.
- Manage customer communication across email, phone, WhatsApp, and live chat.
- Process orders with precision and speed.
- Work closely with the projects team to keep everything running smoothly and on time.
- Bring warmth and personality back into customer service – no robotic replies here!
- Join a small but mighty team of four, connected with a wider family of 10-12 colleagues.
- Enjoy a flexible, friendly office environment with core hours roughly 7/8 am to 4/5 pm, and early finish on Fridays at 3 pm.
Who You Are
- A superstar communicator with excellent phone and email manners.
- Obsessed with detail and delivering the best customer experience.
- Someone who thrives in a fast-paced, changing environment and loves finding better ways to do things.
- Bonus points if you know a bit about construction – but it’s not essential!
- A self-motivated, vibrant personality who’s ready to step up and shine.
This isn’t just a job - it’s a chance to be part of something special. If you’re ready to bring your energy, passion, and attention to detail to a company that’s going places, we want to meet you!
Customer Success Executive employer: Universal Business Team
Join a dynamic and supportive team as a Customer Success Executive, where your contributions are truly valued and recognised. With a vibrant culture that encourages personal growth and innovation, you'll enjoy a range of benefits including flexible working hours, generous holiday allowances, and a friendly office atmosphere. This is more than just a job; it's an opportunity to thrive in a company with ambitious growth plans and a commitment to exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Executive role.
✨Tip Number 2
Prepare for the interview by practising common questions and showcasing your personality. Remember, they’re looking for someone vibrant and detail-oriented, so let your passion shine through when you chat with them!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We love seeing candidates who are proactive and genuinely interested in joining our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for those who fit our amazing culture and growth plans.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share a bit about what makes you tick – we love a good story!
Tailor Your Application:Make sure to customise your application for the Customer Success Executive role. Highlight your relevant experience and skills that match the job description. We’re looking for detail-oriented folks who can bring warmth to customer interactions!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Remember, you’re showcasing your communication skills, so make every word count!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Universal Business Team
✨Know the Company Culture
Before your interview, take some time to research the company’s culture. They value a vibrant and close-knit team, so think about how you can demonstrate your personality and energy during the conversation. Share examples of how you've thrived in similar environments.
✨Showcase Your Communication Skills
As a Customer Success Executive, communication is key. Prepare to discuss your experience with various communication channels like email, phone, and live chat. Bring specific examples of how you've handled customer interactions and resolved issues effectively.
✨Demonstrate Attention to Detail
This role requires a sharp eye for detail. Be ready to talk about times when your attention to detail made a difference in your work. Whether it was processing orders or managing customer queries, highlight how your meticulous nature has led to successful outcomes.
✨Embrace the Fast-Paced Environment
The company thrives on change and fast-paced work. Prepare to discuss how you adapt to new challenges and find better ways to do things. Share stories that illustrate your ability to stay organised and efficient, even when things get hectic.
