At a Glance
- Tasks: Manage customer queries and support sales teams in a dynamic environment.
- Company: Ambitious international supplier known for exceptional service.
- Benefits: Competitive salary, performance bonuses, and career growth opportunities.
- Other info: Flexible working hours and a collaborative culture await you.
- Why this job: Join a supportive team where your customer service skills truly matter.
- Qualifications: Fluent in German and English with proven customer service experience.
The predicted salary is between 35000 - 35000 £ per year.
We are recruiting on behalf of an ambitious international supplier of premium consumables and technical solutions. The company has established a strong reputation for exceptional service and long-term customer relationships across global markets.
We are seeking a fluent German & English speaking Customer Service & Sales Support Executive to support German‑speaking customers and the field sales team. Ideally, you will be available to start at 7:30am (Monday–Friday), however flexibility can be discussed.
The Role – Customer Service at the Core
This position is heavily focused on customer service. You will manage incoming calls and emails from German‑speaking customers, process orders efficiently, follow up quotations, and provide essential support to field‑based sales representatives in Germany and surrounding regions. You will play a key role in ensuring customers receive fast, accurate, and professional service at every stage of their journey.
Key Responsibilities
- Handle incoming customer queries via phone and email in German and English
- Process orders accurately and promptly
- Send confirmations and resolve issues same day wherever possible
- Follow up on outstanding quotations to support order conversion
- Support field sales representatives with administrative and customer support tasks
- Update and maintain CRM systems
- Assist with customer account set‑up
- Work closely with Operations to ensure smooth fulfilment
What We’re Looking For
- Fluent German & English (written and spoken)
- Proven customer service experience
- Experience supporting sales teams or processing orders
- Strong organisational and prioritisation skills
- Professional, adaptable, and self‑motivated
- Confident using MS Office and CRM systems
- Strong communication skills and attention to detail
KPIs
- All customer queries responded to same day
- Orders received by 4pm processed by end of day
- Effective follow‑up of quotations to support sales growth
Why Join?
- £35,000 depending on experience
- Performance‑based bonuses
- Growing international business with real career opportunity
- Supportive and collaborative team culture
- A role where customer service truly matters
Customer Service & Sales Support Executive (German) employer: Universal Business Team
Join a dynamic international supplier renowned for its commitment to exceptional customer service and strong client relationships. As a Customer Service & Sales Support Executive, you will thrive in a supportive and collaborative team culture, with opportunities for career growth and performance-based bonuses. Located in either Peterhead or Leighton Buzzard, this role offers a meaningful chance to make a difference in customer experiences while working in a vibrant and ambitious environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Support Executive (German)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Universal Business Team. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Universal Business Team before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Support Executive (German)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Universal Business Team:Your cover letter is your chance to shine! Tell us why you want to work at Universal Business Team specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Universal Business Team!
How to prepare for a job interview at Universal Business Team
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
