Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage orders, and coordinate logistics in a dynamic environment.
- Company: Join a well-established business known for excellence, innovation, and teamwork.
- Benefits: Enjoy a modern office, supportive team, and opportunities for personal growth.
- Why this job: Experience variety in tasks and make a meaningful impact while working collaboratively.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Training provided for technical queries; bonus points for ERP or logistics experience.
The predicted salary is between 24000 - 28800 £ per year.
Description Customer Service Representative Location: Reading – Office based. Employment Type: Full time, Monday to Friday 7.30am – 4.30pm Industry: Manufacturing / Distribution / Technical Sales Support Salary: £28,000 – £32,000 Are you a proactive and detail-driven professional with a passion for delivering outstanding customer experiences? This exciting opportunity to join a well-established business that prides itself on excellence, innovation, and teamwork. We\’re looking for a Customer Service Representative who thrives in a fast-paced, hands-on environment. If you enjoy juggling multiple responsibilities—from customer support and order processing to logistics coordination and internal communication—this role offers variety, growth, and meaningful impact. Join a lovely friendly team environment, get support from colleagues and enjoy a pleasant and modern office space and kitchen. What You\’ll Be Doing: Customer Engagement & Order Management * Manage inbound enquiries via phone and email with professionalism and efficiency * Accurately process customer orders, ensuring seamless coordination with internal teams * Provide first-line support for technical product queries (training provided) * Build product knowledge to help customers make informed decisions Logistics & Internal Coordination * Track deliveries and liaise with the warehouse on stock, backorders, and shipping * Maintain accurate records using internal systems and shared documentation tools * Ensure all bookings and order updates are captured in real-time Reporting & Administration * Prepare daily and monthly reports to support business operations * Stay on top of administrative tasks with precision and timeliness Requirements What We’re Looking For: * Previous experience in customer service, order processing, or sales support * Exceptional communication skills—both written and verbal * High attention to detail and strong organisational skills * Comfortable working across multiple systems (Excel, Google Sheets, etc.) * Ability to work independently while collaborating closely with other departments Bonus Points For: * Experience with ERP systems (e.g., OrderWise) * Background in logistics or warehouse coordination * Familiarity with technical or colour-matching equipment (nice to have—not essential) Benefits Why You’ll Love It Here: * A collaborative and professional working environment that values respect, kindness, and integrity * Exposure to diverse and interesting tasks—no two days are the same * Opportunities for development in a growing business * Pleasant and modern office
Customer Service Representative employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be managing inbound enquiries, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 4
If you have experience with ERP systems or logistics, be ready to discuss it. Even if it's not a requirement, mentioning relevant experience can give you an edge and show that you're well-prepared for the role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, order processing, or sales support. Use specific examples that demonstrate your exceptional communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer experiences. Mention how your skills align with the job requirements and express your enthusiasm for joining a collaborative team.
Highlight Technical Skills: If you have experience with ERP systems or logistics coordination, be sure to mention this in your application. Even if it's not essential, it can give you an edge over other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Universal Business Team
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your ability to handle customer inquiries and resolve issues efficiently. Be ready to discuss specific situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires high attention to detail, be prepared to discuss how you manage tasks accurately. You might want to mention any systems or methods you use to keep track of orders and communications.
✨Familiarise Yourself with the Company
Research the company’s products and services, especially in the manufacturing and distribution sectors. Understanding their offerings will help you answer questions more effectively and show your genuine interest in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the tools they use for order processing. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
