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- Tasks: Lead a dynamic team to deliver top-notch customer service and drive improvements.
- Company: Join a rapidly growing business transforming its sector with a focus on people and technology.
- Benefits: Enjoy free parking, 23 days holiday, fresh food in the office, and more perks.
- Why this job: Make your mark in a supportive culture with genuine career progression opportunities.
- Qualifications: Proactive leader with strong communication skills and experience in fast-paced environments.
- Other info: Flexible working hours and a chance to shape customer service excellence.
The predicted salary is between 28000 - 32000 £ per year.
Salary: £35,000 – £40,000 (negotiable depending on experience)
Hours: 37.5 hours per week, Monday Friday 9am – 5pm (with a degree of flexibility)
Benefits: Free parking, auto-enrolment pension, 23 days holiday plus bank holidays, fresh food ingredients provided in the office, and more benefits currently under review.
Are you a dynamic leader with a passion for delivering gold-standard customer service? This is an exciting opportunity to join a rapidly growing business that is transforming its sector and investing heavily in people, processes and technology.
As Customer Service Manager, you’ll play a pivotal role in shaping and leading a small but expanding team, ensuring queries are resolved efficiently and professionally while driving continuous improvement across customer care and servicing. With ambitious growth plans and a lively, supportive culture, this role offers genuine scope to make your mark and progress your career.
Key responsibilities include:
- Managing customer queries across service and aftercare, ensuring prompt and professional responses.
- Leading, coaching and developing the customer service team through 1-2-1s and day-to-day guidance.
- Overseeing trials, hires and aftersales support, ensuring high standards of care and follow-up.
- Driving continuous improvements in customer service processes and performance.
- Collaborating with other departments to align service delivery with wider business goals.
- Supporting data monitoring, KPI tracking and contributing to overall operational improvements.
- A proactive, can-do leader who motivates and empowers their team.
- Someone adaptable, confident in managing change and open to fresh ideas.
- Strong communication and problem-solving skills, with the ability to think commercially.
- Experience in a fast-paced environment with a hands-on approach to getting things done.
- Above all, a positive attitude and the drive to deliver outstanding results.
If you’re ready to bring energy, ideas and leadership to a forward-thinking business with exciting growth plans, we’d love to hear from you.
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Customer Service Manager employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Research the company culture and values at StudySmarter. Understanding our mission and how we operate will help you align your leadership style with our goals, making you a more attractive candidate.
✨Tip Number 2
Prepare to discuss specific examples of how you've led teams in the past. Highlight your experience in coaching and developing team members, as this is crucial for the Customer Service Manager role.
✨Tip Number 3
Familiarise yourself with common customer service metrics and KPIs. Being able to speak knowledgeably about how you’ve used data to drive improvements will demonstrate your commercial thinking and problem-solving skills.
✨Tip Number 4
Network with current or former employees of StudySmarter if possible. They can provide insights into the team dynamics and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management. Focus on your leadership skills, problem-solving abilities, and any achievements that demonstrate your capability to drive improvements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership style. Mention specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, emphasise skills that align with the job description, such as communication, adaptability, and a proactive approach. Use keywords from the job listing to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Universal Business Team
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and development strategies.
✨Emphasise Problem-Solving Abilities
Highlight your strong communication and problem-solving skills during the interview. Be ready to discuss specific challenges you've faced in customer service and how you resolved them effectively.
✨Demonstrate Adaptability
The role requires someone who can manage change and embrace new ideas. Share experiences where you've successfully adapted to changes in a fast-paced environment, showcasing your proactive approach.
✨Align with Company Goals
Research the company’s values and growth plans. During the interview, express how your vision for customer service aligns with their business goals, demonstrating your commitment to contributing to their success.
