Customer Service Advisor & Office Administrator

Description

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Customer Service Advisor & Office Administrator

Location: Reading
Employment Type: Full-time, Office-based
Working Hours: Monday – Friday, 8:30 AM – 4:30 PM
Salary: £28,000 per annum (DOE)
Benefits: 21 days holiday + bank holidays, modern sit-stand desks, newly refurbished offices, and career progression in a growing business

About the Company

A well-established and growing specialist in property management and lettings, this company is a market leader in lock-up garage management, acquisitions, and consultancy services across London and Southern England. With a strong reputation for quality, environmental responsibility, and customer satisfaction, they offer an exciting opportunity to join a dynamic and expanding team.

The company prides itself on a professional yet friendly working environment, where employees are valued, supported, and encouraged to develop their careers.

The Role

As a Customer Service Advisor & Office Administrator, you will be the first point of contact for customers, handling inquiries, managing administrative tasks, and ensuring the smooth day-to-day running of the business.

Key Responsibilities:

* Handle customer calls and inquiries professionally.

* Maintain and update online property advertisements.

* Follow up with prospective tenants and manage waiting lists.

* Process data entry, update records, and manage email correspondence.

* Upload property photos, certificates, and reports.

* Assist with general office administration, including ordering supplies.

* Follow up on outstanding payments and coordinate key dispatch.

* Notify tenants of upcoming maintenance work.

* Support senior management with administrative tasks as needed.

Requirements

Candidate Profile

We’re looking for a proactive, organised, and customer-focused professional with:

* Strong telephone and communication skills.

* Confidence in handling customer inquiries and problem resolution.

* Proficiency in Microsoft Office (Outlook, Excel, Word).

* Excellent time management and attention to detail.

* A team-oriented and adaptable approach.

Why Apply?

* Join a growing, forward-thinking company with career progression opportunities.

* Work in a modern, newly refurbished office.

* Be part of a supportive and friendly team culture.

* Competitive salary and benefits package.

If you are passionate about customer service and administration and want to grow your career in a thriving business, we would love to hear from you!

Apply now to take the next step in your career