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- Tasks: Be the go-to person for customer queries via phone and email.
- Company: Join a growing, family-run business that values innovation and teamwork.
- Benefits: Enjoy free parking and company-wide quarterly bonuses.
- Why this job: This role offers growth opportunities in a supportive, dynamic environment.
- Qualifications: Quick learners with customer service experience or a willingness to learn are welcome.
- Other info: Office-based hours are Monday to Friday, 8:00 AM - 5:00 PM.
The predicted salary is between 20000 - 26000 £ per year.
Salary: £20,000 – £26,000 per annum (plus company-wide quarterly bonuses)
Hours: Monday to Friday, 8:00 AM – 5:00 PM (office-based)
Benefits: Free parking, Bonus
Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced, dynamic environment where every day brings new challenges? We have an exciting opportunity for a motivated individual to join a growing, family-run business as a Customer Service Administrator.
What You’ll Be Doing:
- Acting as the first point of contact for customers via phone and email.
- Processing orders, quotes, and inquiries swiftly and accurately.
- Assisting customers with queries, problems, and basic product information.
- Managing returns, credits, and other administrative tasks with precision.
- Engaging in proactive sales activities, such as following up on quotes and inquiries.
- Supporting the external sales team to ensure targets are met.
What We’re Looking For:
- A quick learner who can efficiently handle multiple tasks under pressure.
- Someone who excels in customer interaction and remains calm in stressful situations.
- Proficiency with Microsoft Excel, Outlook, and general computer systems.
- Previous experience in a customer-facing role or a strong willingness to learn.
- A positive attitude and a desire to contribute to a team-focused environment.
Why Join Us? This is more than just a job; it’s a chance to be part of a family-owned company that values innovation and teamwork. With a strong emphasis on training and development, there are real opportunities for progression within the company. If you’re looking for a role where you can grow and make a difference, this could be the perfect fit.
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Customer Service Administrator employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with our company values and culture. Since we are a family-run business, showing that you understand and appreciate our commitment to teamwork and innovation can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you handled challenging situations or went above and beyond for a customer, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Brush up on your Microsoft Excel and Outlook skills. Being proficient in these tools is essential for the role, so consider doing a quick online course or tutorial to ensure you're comfortable using them.
✨Tip Number 4
Showcase your proactive sales mindset. Think of ways you can contribute to the sales team and be ready to share ideas on how to follow up on quotes and inquiries effectively during your interview.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills like handling inquiries, processing orders, and managing returns, as these are key responsibilities for the Customer Service Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've excelled in previous roles, particularly in fast-paced environments, to demonstrate your suitability for the job.
Highlight Technical Skills: Since proficiency with Microsoft Excel and Outlook is required, ensure you mention any relevant experience with these tools in your application. If you have certifications or training, include those as well.
Show Enthusiasm for the Company: In your application, express why you want to work for this family-run business. Highlight your desire to contribute to a team-focused environment and your interest in opportunities for progression within the company.
How to prepare for a job interview at Universal Business Team
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Multitasking Skills
Since the job requires handling multiple tasks under pressure, prepare to discuss how you've successfully managed competing priorities in previous roles. Use concrete examples to illustrate your ability to stay organised and efficient.
✨Familiarise Yourself with the Company
Research the company’s values, products, and services before the interview. This knowledge will not only help you answer questions more effectively but also show that you are genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about potential customer queries or issues you might face in the role. Prepare responses that highlight your problem-solving skills and ability to remain calm under pressure, as these are crucial traits for a Customer Service Administrator.
