At a Glance
- Tasks: Support customers, manage audits, process orders, and resolve queries in a fast-paced environment.
- Company: Growing and ambitious business based in Sandbach with a collaborative culture.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Enjoy a varied role with real responsibility and excellent long-term progression.
- Why this job: Make a genuine impact while developing your career in customer service.
- Qualifications: Experience in customer service or administration, strong organisational skills, and good IT proficiency.
The predicted salary is between 28000 - 35000 £ per year.
An excellent opportunity has arisen for a highly organised and customer-focused Customer Service Administrator to join a growing and ambitious business based in Sandbach. This position is ideal for someone who enjoys working in a fast-paced SME environment and is looking to develop their career within a company that offers genuine long-term progression opportunities.
The successful candidate will play a key role in supporting customers, coordinating audits and training administration, processing orders, and ensuring a consistently high standard of customer service delivery across the business.
Key Responsibilities- Manage customer audit accounts, including scheduling audits, maintaining audit calendars, preparing audit documentation, processing audit reports, and coordinating contract renewals.
- Provide day-to-day administrative support to site auditors, including preparation and printing of audit paperwork.
- Prepare customer budgets and monitor customer spend, making adjustments where required.
- Proactively follow up customer accounts where there has been a reduction or pause in activity.
- Resolve customer queries and complaints efficiently, identifying appropriate solutions and ensuring timely resolution.
- Process customer orders in line with company procedures.
- Create quotations for existing customers and proactively follow up opportunities.
- Manage incoming calls and act as the first point of contact for customer enquiries.
- Maintain accurate customer records and general business documentation.
- Coordinate customer training records, including annual reminders, bookings, acknowledgements, and certification.
- Liaise with customers to arrange waste collections and service bookings.
- Support the setup of new customer sites, including account forms, agreements, purchase orders, audit scheduling, reporting, and customer communications.
- Update and amend audit reports where required.
- Create and print customer labels, including bespoke label designs.
- Work collaboratively with sales and operational teams to maintain a high level of customer service and ensure customer information is effectively shared across departments.
- Previous experience within a customer service, administration, account coordination, or office support role.
- Strong organisational skills with excellent attention to detail.
- Confident and professional communication skills, both written and verbal.
- The ability to manage multiple priorities and work effectively in a busy environment.
- A proactive and positive approach to problem solving.
- Good IT skills, including experience using Microsoft Office and internal systems.
- Confidence communicating with customers via telephone and email.
- Competitive salary of £28,000 – £35,000 dependent on experience.
- Opportunity to join a growing and successful business.
- Genuine career development and progression opportunities.
- Supportive and collaborative working environment.
- Varied and rewarding role with real responsibility.
This is an excellent opportunity for an experienced administrator or customer service professional looking to join a business where they can make a genuine impact and develop their career long term.
Customer Service Administrator employer: Universal Business Team
Join a dynamic and ambitious team in Sandbach as a Customer Service Administrator, where your organisational skills and customer focus will be valued. We offer a competitive salary alongside genuine career development opportunities in a supportive and collaborative environment, allowing you to make a real impact while enjoying a varied and rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at StudySmarter!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight your organisational skills and any relevant customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your proactive approach can benefit our team. Keep it concise but engaging!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and professional. We want to see your confident and friendly tone come through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Universal Business Team
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with tasks like managing audit accounts and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you keep track of tasks and ensure nothing falls through the cracks, especially in a fast-paced environment.
✨Practice Your Communication Skills
As a Customer Service Administrator, you'll need to communicate effectively with customers and colleagues. Practice answering common interview questions clearly and confidently. Consider role-playing with a friend to refine your verbal and written communication skills, as this will be crucial for resolving customer queries.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Think of examples where you've resolved complaints or improved processes. Highlight your proactive approach to problem-solving, as this is key to succeeding in the role and ensuring high standards of customer service.
