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- Tasks: Manage client portals, process orders, and ensure top-notch customer interactions.
- Company: Join a growing SME known for its collaborative culture and commitment to quality service.
- Benefits: Enjoy flexible hours, a bonus scheme, free parking, and team incentives.
- Why this job: Be at the heart of customer experience in a supportive, fast-paced environment where your ideas matter.
- Qualifications: Strong communication skills, attention to detail, and familiarity with digital tools are essential.
- Other info: Part-time hours considered; perfect for students looking to gain valuable experience.
The predicted salary is between 22000 - 29000 £ per year.
Description Salary: £26,000 – £33,000 per annum (Negotiable depending on experience) Hours: Full-time, 40 hours per week (Flexible start/finish times). Office based. Part-time hours considered Benefits: * Discretionary Bonus Scheme * Free on-site parking * Complimentary refreshments * Adhoc team incentives and recognition About the Opportunity We’re delighted to be supporting a growing, well-established SME, as they look to strengthen their customer operations team with the addition of a Customer Experience Coordinator. This is a fantastic opportunity where you will be joining a collaborative, fast-paced environment where quality service and strong internal culture go hand in hand. You\’ll be at the heart of the customer journey, managing client portals, processing orders, troubleshooting issues, and ensuring every interaction delivers a professional, responsive experience. What You\’ll Be Doing Client Engagement & Collaboration * Develop a strong working knowledge of the core products * Work closely with internal teams (Sales, Marketing, IT, Ops) * Log and track all activity using CRM and reporting tools Customer Portal & Account Support * Maintain and update client portals (pricing, branding, access) * Assist with onboarding new clients and setting up their accounts * Monitor usage and resolve or escalate technical issues Order Processing & Service * Respond to customer enquiries via phone, email, and CRM * Process orders and keep customers informed on status and delivery * Liaise with logistics teams to resolve issues such as delays or discrepancies Requirements What We\’re Looking For * Strong communication and customer service skills * Highly organised with attention to detail * Ability to juggle tasks and remain calm under pressure * Confident using digital tools and systems * Experience with customer portals or B2B platforms desirable * Familiarity with CRM systems desirable (e.g., HubSpot, Zendesk) You\’ll be joining a supportive, tight-knit team where you\’ll be encouraged to develop your skills, contribute to ideas, and grow your career. With a flat structure and hands-on leadership, this is a place where your voice matters and your progress is truly valued
Customer Experience Coordinator employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Familiarise yourself with the company's core products and services. Understanding what they offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM skills, especially if you have experience with systems like HubSpot or Zendesk. Being able to discuss your familiarity with these tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed customer interactions in the past. Highlighting your communication skills and ability to resolve issues will show that you're a great fit for the Customer Experience Coordinator role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge during the application process.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Experience Coordinator role. Focus on your communication skills, organisational abilities, and any experience with customer portals or CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention specific examples of how you've successfully managed customer interactions or resolved issues in previous roles.
Highlight Relevant Skills: In your application, emphasise your ability to juggle tasks and remain calm under pressure. Provide examples of how you've used digital tools and systems effectively in past positions, especially in relation to customer engagement.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Experience Coordinator position.
How to prepare for a job interview at Universal Business Team
✨Know the Company and Its Products
Before the interview, take some time to research the company and its core products. Understanding what they offer will help you demonstrate your enthusiasm and ability to engage with clients effectively.
✨Showcase Your Communication Skills
As a Customer Experience Coordinator, strong communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past to highlight your skills during the interview.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised under pressure. You might want to share specific strategies or tools you use to keep track of your workload and ensure nothing falls through the cracks.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is desirable, brush up on any relevant platforms like HubSpot or Zendesk. If you have experience using these tools, be prepared to discuss how you've leveraged them to enhance customer interactions.
