Customer Experience Co-ordinator

Havant Full-Time No home office possible

Overview

We are seeking a proactive and highly organised Customer Experience Co-ordinator to join a dynamic team. In this key role, you will manage customer enquiries and support requests with professionalism, efficiency, and attention to detail.

As a pivotal link between customers and internal teams, particularly sales, you will take ownership of resolving issues, streamlining processes, and ensuring exceptional customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering high standards of service, this role is for you.

Responsibilities

Handle a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency.
Serve as the primary liaison between customers and the sales team, ensuring seamless communication and support.
Identify and address process improvements, proactively solving problems and anticipating challenges.
Take full ownership of customer issues, managing them from start to resolution with minimal supervision.
Make timely and well-informed decisions to meet deadlines consistently.
Maintain detailed and accurate records of customer interactions and support activities.
Represent the company professionally, demonstrating a commitment to service excellence and continuous improvement.
Strong accountability and the ability to own outcomes from start to finish.
Exceptional problem-solving and decision-making skills with a structured approach.
High attention to detail and a commitment to thoroughly following procedures.
Ability to thrive in a fast-paced environment while maintaining professionalism.
Excellent verbal and written communication skills, always prioritising the customer experience.
Highly organised with the capability to manage multiple priorities effectively.
Self-motivated, proactive, and dedicated to exceeding expectations.

Experience and Qualifications

Educated to A-Level standard or equivalent.
Previous experience in customer service, sales support, or administrative coordination.
Proficiency in Microsoft Office, particularly Excel, and experience using CRM systems.
Demonstrated ability to manage complex customer interactions and collaborate across teams.

Our Values

The ideal Customer Experience Co-ordinator will exemplify our core values:

A Fire Within – Passionate, energetic, and committed to delivering excellence.
Deliberately Urgent – Purposeful and efficient, always ahead of deadlines.
Refreshingly Human – Approachable and emotionally intelligent, fostering collaboration.
Extreme Ownership – Accountable, solution-driven, and always improving.
We Think Big! – Creative and innovative, always exceeding expectations.