At a Glance
- Tasks: Manage customer orders and ensure a seamless experience from enquiry to delivery.
- Company: Join a well-established business known for high-quality products and services.
- Benefits: Earn £37,000 per annum with a profit share bonus and a great working environment.
- Other info: Work in newly refurbished offices with a collaborative team.
- Why this job: Make a direct impact on customer satisfaction and enjoy visible results every day.
- Qualifications: Experience in customer service and strong organisational skills required.
Location: Cranleigh (Office-Based)
Hours: Monday to Friday, 7:30am - 4:30pm
Salary: Circa £37,000 per annum
Contract: 12-month fixed term (Maternity Cover)
About the Role
This is an excellent opportunity for a Customer Services Executive to join a well-established and growing business on a 12-month maternity cover contract, based in Cranleigh. The business is known for delivering high-quality products and services, with a strong reputation for reliability, responsiveness, and building long-term customer relationships. We are looking for someone who thrives in a fast-paced environment, enjoys being at the centre of operations, and takes pride in delivering a seamless customer experience from start to finish. This is a hands-on role where you will be involved in the full order journey from initial enquiry through to delivery planning, coordination, and post-delivery follow-up. You will act as the key link between customers, sales, and operations, ensuring everything runs smoothly, accurately, and on time.
What makes this role exciting
- Full ownership of the customer journey from order to delivery
- Direct impact on customer satisfaction and operational success
- Close collaboration with operations, sales, and logistics teams
- Visible results from your work every day
Key Responsibilities
- Manage customer orders from quotation through to completion
- Ensure all order details are accurate before processing
- Set up and maintain customer records within internal systems
- Keep customers updated throughout the order process
- Coordinate with operations to ensure smooth fulfilment
- Check stock availability and support delivery planning
- Book and confirm delivery dates with customers
- Handle inbound communications across phone, email, and other channels
- Manage shared inboxes and ensure timely responses
- Follow up after delivery to confirm receipt and successful unloading
Requirements
What success looks like
Success in this role is measured by strong customer satisfaction, accurate order processing, and clear, timely communication across all stages of the order journey.
What we're looking for
- Experience in customer service, order processing, or a similar fast-paced environment
- Strong organisational skills with the ability to manage multiple priorities
- Confident using Microsoft Office and ERP systems
- Calm, professional approach under pressure
- Strong communication skills, both written and verbal
- A proactive mindset with the ability to take ownership and see tasks through to completion
Benefits
£37,000 per annum
Excellent working environment
Profit share bonus scheme
Fresh newly refurbished well spaced offices
Customer Service Executive in Cranleigh employer: Universal Business Team
Universal Business Team is an exceptional employer that prioritises the growth and development of its employees. Located in Barnton, England, the company offers a vibrant work culture with comprehensive training and clear advancement paths, making it an ideal place for recent graduates to kickstart their careers. With competitive salaries and uncapped bonuses, employees are rewarded for their hard work while being supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Cranleigh
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Universal Business Team.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Universal Business Team. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Executive in Cranleigh
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Universal Business Team.
How to prepare for a job interview at Universal Business Team
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Universal Business Team's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Universal Business Team offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
